Digital Transformation / Contact Centre Transformation / CX Transformation for international processes
This person will be responsible for managing multiple accounts with a large employee span (multiple domains like CRM , Tech, aviation, Retail, travel, etc. - voice majorly, along with non-voice)
Good experience in Lean, Process re-engineering and deployment of AI solutions is required.
Experience required on deploying solutions such as Voice Bot, Chat Bots, Conversational bots etc.
People management role.
Job Type: Full-time
Pay: ?4,070,935.70 - ?4,519,435.94 per year
Benefits:
Health insurance
Provident Fund
Schedule:
Day shift
Work Location: In person
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