Job Description

Who is Forcepoint?
Forcepoint simplifies security for global businesses and governments. Forcepoint’s all-in-one, truly cloud-native platform makes it easy to adopt Zero Trust and prevent the theft or loss of sensitive data and intellectual property no matter where people are working. 20+ years in business. 2.7k employees. 150 countries. 11k+ customers. 300+ patents. If our mission excites you, you’re in the right place; we want you to bring your own energy to help us create a safer world. All we’re missing is you!

• Provide support for applications, implement applications (construct and configure), deploy changes, and do troubleshooting.
• Innovate and proactively work to develop and support business application processes to ensure they best meet business needs.
• Expand the solution to other business systems/business needs.
• Participate in or lead process initiatives.
• Provide guidance, develop, and deliver training.
• Build long-term relationships with business partners and collaborate with geographically distributed teams.
• Collects business requirements from key users, local owners, and business process owners, if applicable in cooperation with Product Owners for translating the functional design into technical design.
• Define change requests in close operation with Key Users and Functional Owner and communicates/coordinate requests.
• Lead or participate in providing technology initiatives for simple to moderately complex business problems within technology business systems.
• Contribute to the development of systems and procedures that are both cost-effective and meet the relevant business requirements.
• Evaluate moderately complex business, operational, or technical challenges that require an in-depth evaluation of planning and direction conducted to resolve complex business problems.
• Participate in application releases, from development, testing, and deployment into production.
• Partner with business and technology teams to evaluate moderately complex business problems and lead a team to provide comprehensive technological solutions.
• Act as an internal consultant within technology and business groups by using quality tools and process definition or improvement to re-engineer technical processes.
• Collaborate and consult with business and technology teams to evaluate and resolve issues to provide technological solutions and manage both project schedules and deliverables.
• Coordinate communication and information flow between business and technology teams
• A broad understanding of enterprise application, integration technologies, and software development methodologies.
• Deep knowledge of Salesforce Flows and platform events and integrations.
• Strong customer service skills, which include a sense of urgency, ability to complete duties quickly and efficiently, impeccable attention to detail, and ability to multitask.
• Has the ability to operate without direct supervision.
• Must be willing to work on multiple tasks in parallel and be able to prioritize tasks.
• Must be flexible and adaptable to take on additional responsibilities as required according to business needs.

• Strong knowledge of Salesforce
• Strong documentation skills
• Proficiency in English; verbal and written
• 3+ years of Agile experience
• 5+ years of Salesforce admin/support experience
• Salesforce Admin Certified (Nice to have: Advanced Admin)
• Sales Cloud, Services Cloud, CPQ Cloud, or Billing certified