Job Description

Say hello to possibilities.

It\xe2\x80\x99s not everyday that you consider starting a new career challenge.

We\xe2\x80\x99re RingCentral, a global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction\xe2\x80\x94giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.

We\xe2\x80\x99re a $2 billion company that\xe2\x80\x99s growing at 20+% annually and we\xe2\x80\x99re expanding our Solutions Engineering Team to make sure we stay ahead of the competition.

We\xe2\x80\x99re currently looking for:

We are looking for an experienced Systems Analyst, IT Legal who will engage with Legal business stakeholders (CLM, Salesforce System Integration, & Production Support) to understand their systems and user needs, drill into the details to analyze complex processes and translate them into business and functional requirements.

To succeed in this role you must have experience in:

Business Requirements & Analysis:

• Works closely with business partners to understand processes, gaps and goals
• Interview cross functional Subject Matter Experts (SMEs) to elicit business requirements
• Analyze existing and future state business processes, systems and flows of data
• Develop and maintain documentation related to developing and modifying business processes and systems
• Participate in systems implementation projects (requirements documentation, systems configuration, test documentation/execution, issue identification and resolution)
• Acts as the liaison between the business units, technology teams and support teams
• Critically evaluates information gathered from multiple sources, decompose high-level information into details, abstract up from low-level information to a general understanding

Business Solutions Design, Development, Delivery & Support:

• Proactive and takes initiative to gather information, investigate gaps / issues, identifies potential solutions and presents to both Business and IT stakeholders
• Work closely with Vendors, Implementation Partners, Architects, Developers and Business Units to ensure technical compatibility and user satisfaction
• Lead administrator tasks on the DocuSign CLM implementation, troubleshooting, configuring, deploying and managing the system as needed.
• Provide first level support for tickets, training, data requests, dashboards and reporting.
• Understand CLM workflows such as, manage templates, playbook terms, clauses and documents, configuring / editing workflows, creating and editing custom reports.
• Engage in other areas such as Security, Compliance (SOX) and Reporting.
• Facilitate review sessions with functional owners, subject matter experts and end-user representatives
• Oversee project lifecycle for projects within IT (Contract Lifecycle Management/CLM, Salesforce, Workday HCM, Compliance & Procurement) and build strong partnerships with cross-functional departments (Product, Sales, Marketing, Services, HR, Finance.)
• Work with various teams to develop project milestones and timelines for development, UAT, production validation and go live
• Ensure training and timely communications in accordance with project timelines
• Participate in change management support to ensure projects are addressed from end to end and the needs, interests and success criteria of the business are met.

Desired Qualifications:

• Strong presentation, organization, and communication skills
• Strong software development and SaaS implementation & integration experience
• Operates with high integrity and transparency
• Passion for teamwork and collaboration
• Ability to deliver high quality results while working in a fast-paced environment
• Must be a motivated to work on new tools and technologies, self-starter, and thrive in a fast-paced environment, customer centric and have the interpersonal skills necessary to manage business and technology relationships

Minimum Experience:

• Bachelor\'s degree in Computer Science/ Engineering or equivalent practical experience
• 5-10 years of knowledge and related industry experience implementing, configuring, customizing and integrating one or more SaaS or Cloud systems.
• 3+ years of experience with CLM (DocuSign/ Spring CM / Apttus / Conga/ iCertis), Salesforce at a mid to large size organization.
• Working knowledge of integrations with enterprise systems
• In-depth experience with proven methodology in implementing IT Systems (ERP, Planning, Reporting/BI and custom tools)
• Experience with CLM, DocuSign, Conga, Apptus, Salesforce, iCertis, SAP, NetSuite, Coupa SalesForce.
• Experience as PM and with PMO tools (JIRA, Confluence, Wrike, Smartsheets, BizzDesign.
• Minimum 3 implementations of ERP Systems for SaaS businesses in Legal / Financial / HR / IT Systems.
• Must be a self-starter, completely independent, thrives in a fast-paced environment, customer centric and have the interpersonal skills necessary to manage business and technology relationships
• Ability to communicate effectively (written and verbally) with both technical and non-technical parties

What we offer:

• Mediclaim Benefits
• Paid Holidays
• Casual/Sick Leave
• Privilege Leave
• CaRing Days
• Bereavement Leave
• Maternity Leave
• Paternity Leave
• Wellness Coaching
• Employee Referral Bonus
• Professional Development Allowances
• Night Shift Allowances

RingCentral\xe2\x80\x99s IT team ensures company data is accessible, secure, and optimized in ways that provide maximum competitive advantage. We are constantly discovering, developing and deploying innovations that power productivity and drive better decisions for our customers. Our IT professionals are talented, ambitious, out-of-the-box thinkers who love to learn on the job\xe2\x80\x94planning, deploying and maintaining state-of-the-art technology to deliver flawless performance 24/7/365.

RingCentral\xe2\x80\x99s work culture is the backbone of our success. And don\xe2\x80\x99t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone\xe2\x84\xa2 (MVP\xe2\x84\xa2) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral\xc2\xae empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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RingCentral