Job Description

As a rapidly growing global provider of IT solutions, we\xe2\x80\x99ve expanded from Seattle to Sydney, Dallas to New Delhi and beyond \xe2\x80\x93 with reach in over 80 countries around the world. Today\xe2\x80\x99s top brands count on Zones and our world-class partners \xe2\x80\x93 Microsoft, Apple, Cisco, Dell, Lenovo, and more \xe2\x80\x93 to transform their enterprises. Headquartered in New Delhi and backed by the Zones Global Team, Zones India offers customized IT solutions and professional services to multinational organizations conducting business in the country. Business Systems Analyst \xe2\x80\x93 Supply Chain The Business System Analyst-SCM will be a key member of the team at Zones. We are looking for individuals who want to grow professionally and make an impact on the business transformation of a $2 billion USD company. The Business Systems Analyst- SCM is responsible for supporting all of the system and process needs of specific user groups within Zones, such as Sales, Ecommerce, Procurement, Logistics, etc. The position focuses on developing a complete understanding of the end-users\xe2\x80\x99 business needs and designing system solutions to effectively support those business processes. The BSA serves as the primary liaison between the business users and the development teams. Who You Are: You possess intellectual curiosity, out of box thinking, strong problem-solving skills, excellent communication skills, and the ability to work/influence across multiple stakeholder groups. You Possess:

• Deliver solutions that improve business functions for Zones
• Provide product ownership for application development/enhancements/fixes requested by an assigned business area
• Develop business requirements and functional specifications
• Build / Contribute to the construction and delivery of IT roadmaps for the assigned business/functional area
• Create and maintain constructive, positive partnerships between Information Technology and assigned business/functional areas
• Fully understand the business processes of users in the areas of responsibility
• Provide application and Subject Matter Expert (SME) support
• Must have worked closely with warehouse teams for IT solution delivery and understand routine work / transactions / pain areas of warehousing / Logistics.
• Knowledge and implementation experience of D365 FnO AWMS (Advance warehouse management solution) is preferred.
• Must have worked in D365 FnO module in following modules like on
• Inventory management
• Master planning
• Procurement and sourcing
• Product information management
• Production Control
• Warehouse management/Advanced warehousing
• Transportation Management knowledge is desirable not essential
• Manage and resolve support issues and escalations as assigned
• Ensure root causes are identified and appropriately communicated and documented
• Experience with Microsoft Dynamics 365 Finance and Operations (F&O) preferred

You Will Be Responsible For:

• Create and maintain constructive, positive partnerships between Information Technology and assigned business/functional areas like Attend team meetings, Assist with Training on new projects or applications and.
• Fully understand the business processes of users in the areas of responsibility like Set up reviews with key business leaders and Shadow business users to fully understand process and functionality
• Develop business requirements and functional specifications by Aligning with business to understand requirements and Work with development team to build actionable requirements
• Provide product ownership for application development/enhancements/fixes requested by an assigned business area by Documenting application functionalities and provide consultative overview and guidance
• Manage and resolve support issues and escalations as assigned by Partnering with Application Support and Monitor App Support queue
• Work with business groups as production issues are escalated
• 7+ years relevant experience required in business systems analysis, systems functional analysis, and business case development
• Strong analytical and problem-solving skills
• Excellent oral and written communication skills
• Ability to manage multiple projects, users, systems, and deadlines
• Team player
• Proactive problem solver
• Experience with Tier-1 ERP Procurement, Sourcing, Inventory and Warehousing module required
• Background in D365 F&O / Microsoft Dynamics AX supply chain and master planning preferred

EDUCATION/CERTIFICATION:

• Bachelor\xe2\x80\x99s degree in computer science, supply chain management, or other relevant degree

Zones offers a comprehensive Benefits package

While we\xe2\x80\x99re committed to providing top-tier solutions, we\xe2\x80\x99re just as committed to supporting our own teams. We offer a competitive compensation package where our employees are rewarded based on their performance and recognized for the value, they bring into our business. Our employees enjoy a variety of comprehensive benefits, including Medical Insurance Coverage, Personal Accident Cover to handle the uncertainties of life, flexible leave policy to balance their work life and much more.

At Zones, work is more than a job \xe2\x80\x93 it\'s an exciting career immersed in an inventive, collaborative culture. If you\xe2\x80\x99re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!