Business Support Manager

Year    Bangalore, Karnataka, India

Job Description


Overview Boeing is the world\'s largest (Per Boeing LinkedIn page) aerospace company and a leading provider of commercial airplanes, defense, space, and security systems, and global services. Building on a legacy of over a century of innovation and leadership, Boeing continues to lead the way in technology and innovation, customer delivery, and investment in its people and future growth of aerospace. In India, Boeing has been a strong partner to the Indian aerospace and defense sectors for more than 75 years. People at Boeing have been supporting mission readiness and modernization of India\'s defense forces, and enabling connected, safer, and smarter flying experiences, in the sky, in the seas, and in space. Technology for today and tomorrow The Boeing India Engineering & Technology Center (BIETC) is a 3000+ diverse engineering workforce that contributes to global aerospace growth. Our engineers deliver cutting-edge R&D, innovation, and high-quality engineering work in global markets, and leverage new-age technologies such as AI/ML, IIoT, Cloud, Model-Based Engineering, and Additive Manufacturing, shaping the future of aerospace. People-driven culture At Boeing, we believe creativity and innovation thrives when every employee is trusted, empowered, and has the flexibility to choose, grow, learn, and explore. We offer variable arrangements depending upon business and customer needs, and professional pursuits that offer greater flexibility in the way our people work. We also believe that collaboration, frequent team engagements, and face-to-face meetings bring diverse perspectives and thoughts - enabling every voice to be heard and every perspective to be respected. No matter where or how our teammates work, we are committed to positively shaping people\'s careers and being thoughtful about employee wellbeing. At Boeing, we are inclusive, diverse, and transformative. With us, you can create and contribute to what matters most in your career, community, country, and world. Join us in powering the progress of global aerospace. Description Manages employee and first-level management activities within the site occupation including planning, analysis, project administration, property administration, facilities provisioning, engineering services including Plant & Equipment maintenance. Develops and executes integrated departmental plans, adheres to Boeing policies and procedures and provides input on departmental business and technical strategies, goals, objectives. Collaborates with resources from within other Boeing departments / organisations to deliver the BGES SOW. Time to time provides help and support to Boeing engaged suppliers at site. Leads process improvements. Develops and maintains relationships and partnerships with customers, stakeholders, peers, business partners and direct reports. Provides oversight and approval of technical approaches, products and processes. Participates in equipment make/buy decisions. Participates in supplier selection provides technical oversight and integrates supplier activities. Manages, develops and motivates employees and first-level managers. Position Responsibilities: To lead the on-site BGES team to cover all areas of responsibility To use performance management techniques to monitor and demonstrate achievement of agreed service levels and to lead on improvement To supervise the work of engaged contractors/suppliers for all planned and reactive maintenance and small project works as & when required leveraging the Boeing organisational framework Develop & manage the annual operating plan on time and budget To calculate and compare costs for required good or services to achieve maximum value for money To develop and lead plans for ensuring that the site uses resources in an efficient and sustainable manner including energy and water To assist in planning for future development in line with the strategic objectives To direct and plan essential central services such as security, maintenance, cleaning, waste disposal and recycling To liaise with the security and IFM contractors and ensure that the objectives are being met for the provision of those services To liaise with the catering service provider to ensure that a first class F&B service is provided to employees on a daily basis and also for special events To liaise with Transport service provider and ensure service delivery is first in class To ensure that the buildings in the site and the activities both on-site and off-site meet health and safety requirements To ensure that the Buildings remains at all times compliant with the relevant statutory responsibilities To maintain accurate records of planned maintenance and statutory inspections To ensure that the relevant risk assessments are completed and reviewed regularly with concerned state holders and maintain accurate records of the same To check that the agreed work by staff and/or contractors has been completed satisfactorily and following up on any deficiencies To respond appropriately to emergencies or urgent issues as they arise both within and outside normal working hours To assist in the development and maintenance of accurate records of site assets and equipment Plan, lead & execute minor refurbishments as and when required at the site leveraging Boeing organisational framework and policies Collaborate with Project teams for seamless transition, handing over & taking over of facilities Basic Qualifications (Required Skills/Experience): Risk management - Understand physical risks to health and safety, financial risks, reputational and operational risks in relation to building operations their potential impact on the site and the stakeholders and the risk avoidance and mitigations strategies available to manage the same. Financial Management - Ability to prepare annual budgets, report progress against budgets and introduce strategies to control any projected overspend Managing People - Demonstrate the capability to manage effectively to develop high performing teams: identifying training needs, motivating and mentoring individuals, setting and monitoring objectives and dealing with dissatisfaction and disputes Managing Relationships with Suppliers and SME\'s - Contributing to the vendor selection processes monitoring performance against contract requirements, service level agreements and key performance indicators assessing quality standards and addressing poor performance ability to organise & run governance meetings Sustainability and Environmental Management - Working with all stakeholders to implement strategies for limiting and reducing the Site\'s environmental impact: working with direct staff, suppliers, to promote waste reduction, re-use of materials, recycling and reducing waste to landfill. Being responsible for waste management plans and record keeping Energy and Utilities Management - Monitoring and recording energy and utilities usage to identify any unusual consumption. Dealing with M&E / IFM service providers to address any over consumption and to ensure that BMS systems, controls, etc are regularly monitored & maintained to ensure optimum efficiency. Developing and implementing energy and water conservation strategies involving direct staff, suppliers, other colleagues Customer service - Demonstrate a deep commitment to customer service by always seeking to meet or exceed expectations Property, Building Fabric & Building Services Maintenance - A measure of technical understanding is necessary in order to seek advice from, monitor and direct specialists Support Service Operations - A measure of understanding of quality and value of soft services (cleaning, manned security, transport services, catering, etc) is necessary to monitor and direct staff or service providers Experience A minimum of 12+ years of experience in managing estates and facilities staff and external contractors in a leased premises type environment (client-side or service provider) Strong People Management experience Experience in managing health & safety and statutory compliance Experience in a working in different work environments i.e Office, R&D, manufacturing Attitude & Impact Excellent interpersonal skills, able to communicate to people of a wide range of technical and non-technical backgrounds A desire to aim for a continual improvement in services, management and maintenance of buildings and services. Proactive with a high level of initiative, capable of identifying new work and improvements independently Smart in appearance and manner Flexibility and readiness to undertake a wide range of tasks Proficient in Microsoft Office Desired Skills (Preferred qualifications): Qualification in building & facilities management (e.g CFM) and/or qualification in business management (e.g MBA) will be an added advantage Typical Education & Experience: Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 13 - 17 years related work experience or an equivalent combination of education and experience (e.g. Master) with 12 - 15 years\' related work experience. Relocation: This position does offer relocation within INDIA. Equal Opportunity Employer: We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law. We have teams in more than 65 countries, and each person plays a role in helping us become one of the world\'s most innovative, diverse and inclusive companies. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process.

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Job Detail

  • Job Id
    JD3117850
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Bangalore, Karnataka, India
  • Education
    Not mentioned
  • Experience
    Year