Job Description

Responsible for business development and maintain customer relationship. Focus on lead generation and achieve sales target. Handle customer enquiries and explain the course details. Connect with potential customers, understand their requirements and convince them to join the relevant course Connecting with Leads Collect database of potential leads through various channels Connect with potential leads through phone calls (cold calling) and enquiries from website Follow up with existing leads to understand their requirements Ask relevant questions to understand the requirements and provide relevant course details Speed up communication using chat box, and respond to the enquiries Collect references from customers and update the details of references in the database DUTIES AND RESPONSIBILTIES Conversion of sales Identify the requirements of students and parents, provide relevant course details such as curriculum, course duration, fee, Xylem app information etc. Connect with Business development team to fix appointments with parents/students to meet in person and provide product demo Provide detailed information about the exam pattern, live sessions, usage of the Xylem Learning app etc. and convincing parents for students to join the course Follow up with parents to confirm the admission of the students Coordinate with business development team on the admission and payment process Record all successful and unsuccessful attempts to close the sales Resolving Customer queries Understand the customer queries raised through website, Xylem app etc. Connect with potential or existing customers and resolve their queries on the course details, app details, admission process, payment process etc. Coordinate with relevant departments to resolve parents/students grievances and queries Ensure all customer grievances are documented along with the resolutions provided Collect feedback from customers on resolution of queries and grievances MIS & Reporting Record and prepare report on number of leads generated, leads to sale conversion, admissions, monthly target achievement etc. Monitor and update the number of students admitted to various courses Regular update on the parent, student and course details to the Salesforce application Collect references and report to the Manager Receive feedback, record and analyze the major comments from the feedback QUALIFICATIONSEXPERIENCE REQUIREMENTS : Exposure To Sales And Marketing In Education Sector Education :Any Degree BEHAVIOURAL SKILLS Excellent communication and convincing skills Interpersonal effectiveness Self-motivated Accountability and Ownership Planning and coordination Team work

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