Job Description

Organization summary
Microsoft Business Operation's mission is to make it easy to do business with Microsoft and to deliver innovative and efficient operational solutions that create great customer experiences. Our charter is to launch, transact, improve & protect process, and close gaps. If you have a passion for data, analytics, insights and technology and love leading teams to develop actionable insights that drive impactful business decisions...if you excel in blending quantitative analysis with strategy development and want to influence where a business optimizes and/or enters new markets, then we invite you to learn more about Microsoft Business Operations.
Position description
Data is an important part of our team's decision-making process and analysts are a critical component to evangelize the data driven decisions we make in all our team operations.
We are looking for a Business Insights Manager to join our team to help us manage large and various amounts of data to find patterns and insights to help us answer business questions and better understand the correct ways to measure impact to helping customers solve their issues and get help when the need it.
Responsibilities:
Provide business analytics and insights leadership and strategic direction to the Customer Lifecycle Operations business strategy and to cross functional Microsoft teams.

• Strategic thinking - structuring ambiguous problems, identifying the right frameworks and technologies to address the problem across the entire BI stack, including data warehouse, standard reports, analysis, dashboards, and scorecards.

• Executing with a diverse team - Drive execution of key BI experiments, pilots, and strategic projects with functionally and geographically diverse partner teams. Experience developing sophisticated analytic approaches to complex business problems. Ability to distil complex data/analyses in to understandable information and actions. Strong relationship management skills. Ability to work with a diverse set of internal stakeholders around the globe.

• Partnering with cross organisational stakeholders on business requirement intake & development, analysing data and converting to actionable intelligence for the business teams to assess performance, impact of business rule changes, support internal performance review cadences.

• Technical solution design / development - partner with business stakeholders to build and understand requirements, convert to technical solutions, and partner with engineering stakeholders for full build and release.

• Collaborate effectively as an integral member of the BIM team, fostering a culture of open communication, shared learning, and mutual support to deliver high-impact business insights and solutions. Actively contribute to team discussions, knowledge sharing, and joint problem-solving, ensuring alignment with BIM objectives and best practices aligning to our continuous improvement priorities.

• Inspire an energizing work environment within an innovative, efficient, flexible, diverse and geographically dispersed organization.

Qualifications:
Basic Qualifications

• A minimum of a Bachelor's degree in Operations, Business, Engineering, Economics, or a related field, or equivalent alternative education, skills, and/or practical experience is required.

• 5 years' minimum experience in Operations, Sales, Program Management, or Project Management

• Experience in an analytics or data scientist capacity.

• Experience leading complex programs.

• Experience writing SQL queries, designing and working with large PowerBI reports and datasets, and developing analytical solutions for complex business problems.

• Microsoft Power BI Data Analyst certification or equivalent

Preferred Qualifications

• Master's degree in a quantitative field, or an MBA/Master's in Operations or Finance.

• Proven experience delivering results through Agile methodologies (e.g., SCRUM).

• Background in data science, business analytics, big data, or machine learning.

• Experience in building agentic capabilities for data analysis, workflow automation and administration overhead reduction.

• Demonstrated ability to use data and analytics to influence business decisions and strategic investments.

• Strong track record of leading change, navigating ambiguity, and developing innovative solutions.

• Experience collaborating and influencing across complex, matrixed organisations.

• Strategic thinker with a continuous improvement mindset, focused on simplifying and streamlining business processes.

• Exceptional negotiation, collaboration, and stakeholder management skills, including the ability to influence senior leaders.

• Proficiency with data analysis tools (such as R or Python) and techniques (including machine learning, statistical analysis, and data mining).

• Experience with Microsoft Dynamics 365, Azure, and Power Platform.

• Excellent organisational, project management, and communication skills.

• Advanced knowledge of statistics and data analysis, with a proven ability to extract actionable insights from large datasets to drive business change.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the .

Skills Required