Job Description

Job Category: Business Management
:
Join a dynamic team where you'll drive impactful business management initiatives and collaborate with leaders across the organization.
As a Business Management Associate within the Design and Customer Experience organization, you will partner with senior business managers and the Finance & Strategy team to support headcount planning, management reporting, and process improvements. You will gain valuable exposure to business priorities and contribute to the success of design, research, and content deliverables.
Job responsibilities

• Partner with Design Lead on headcount planning and hiring strategy
• Facilitate project discussions with multiple Design teams and stakeholders
• Collaborate with teams to understand business demand, capacity planning, and guide project execution
• Support Leaders, Hiring Managers, Staff, and New Hires with progress reporting and status updates
• Partner with Design Management and Operations Team on portfolio and knowledge management
• Analyze and interpret data to inform decision-making and project execution
• Foster cross-functional collaboration to achieve project goals

Required qualifications, capabilities, and skills

• Two years of experience in operations, finance, or technology administration and management
• One year of experience in project or program management
• Bachelor's degree in Business Administration or related field, or equivalent work experience
• Experience in finance support and records management
• Strong organizational and communication skills
• Ability to manage multiple projects and tasks simultaneously
• Proficiency in Confluence, MS Teams, MS Office (Outlook, Word, Excel, PowerPoint, SharePoint)

Preferred qualifications, capabilities, and skills

• Familiarity with design tools such as Figma and UI/UX design processes
• Experience with Atlassian or JIRA software tools
• Familiarity with reporting tools and metric-driven outcomes
• Prior experience in Design Operations with SaaS tools and technology

About Us:
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our for more information about requesting an accommodation.
About the Team: Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

Skills Required