Job Description

Company Description At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can\'t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we\'re proud to be one of FORTUNE\'s 100 Best Companies to Work For and World\'s Most Admired Companies . Learn more on and about their experiences working at ServiceNow. Unsure if you meet all the qualifications of a job description but are deeply excited about the role We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates. The business intelligence analyst is a member of the Marketing Operations team and will provide ongoing analytics and insights, using structured data models and templates, with datasets from Tableau dashboards. Data and insights enable leadership and sales to make strategic decisions about future events and successfully generate pipeline and close deals with their customer accounts. This position reports to Director, Marketing Analytics and Insights As a Business Intelligence Analyst, you will work on complex data sets for customer events and provide strategic insights for event decision making. You will be expected to drive analysis, lead problem-solving initiatives, and work closely with other cross functional teams under limited supervision. Your work will directly contribute to our overall event business strategy and help drive its successful execution. Responsibilities: Analyzes complex business problems and issues using data from internal and external sources to provide insight to decision-makers. Identifies and interprets trends and patterns in datasets to locate influences. Develop recommendations and strategic/tactical plans based on business data and market knowledge. Creates specifications for reports and analysis based on business needs and required or available data elements. Will provide consultation to users to address business issues. Will directly produce datasets and reports for analysis using system reporting tools. Qualifications To be successful in this role you have: 4+ years of related experience & Bachelor\'s Degree Experience in working for Marketing or Marketing operations teams Self-sufficient in gathering, normalizing, and analyzing data from multiple data sources to support ad-hoc reporting & analysis, intermediate level SQL skills required Advanced skills with Tableau, data visualization and profiling - understanding the best way to display data to tell stories for marketers to make data driven decisions Advanced skills on MS Excel and manual data management Intuitive ability to understand what the data is \'telling you\' vs just reporting numbers Attention to detail in verifying accuracy and reliability before broadly publishing dashboard updates and results. Logical thinker that can organize business requirements into functional specifications for technical implementation Passion for learning and data analysis - Self-motivated and curious, asking clarifying questions to research issues, business needs, and underlying processes Excellent communication and PowerPoint skills to present insights, methodologies, and recommendations to executives and business stakeholders Efficient and strong multi-tasker that can keep up and thrive in a fast paced, high performing organization FD21 For positions in California (outside of the Bay Area), we offer a base pay of $76,950 - $119,250, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area please contact your recruiter for additional information. Additional Information ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law. At ServiceNow, we lead with flexibility and trust in our distributed world of work. to learn about our work personas: flexible, remote and required-in-office. If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance. For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government. Please Note: Fraudulent job postings/job scams are increasingly common. to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the . From Fortune. 2022 Fortune Media IP Limited All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

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