Job Description

The client is a pioneer in Ayurveda Healthcare bringing affordable, accessible and authentic healthcare to the doorsteps of people. With a presence in 20 states in India and dozens of countries outside, it operates across business verticals comprising Telehealth, Retail clinics, e-commerce, \'Well-being Centres\', Ayurveda Hospital and a pharma manufacturing unit.

Head of Business

Location - Delhi NCR

The role, reporting to CEO, will drive revenue growth for the consumer retail verticals, including offline retail,digital and tele verticals

Role & Responsibilities :

- Lead user and revenue across consumer verticals, with emphasis on new user acquisition, retention and revenue generation

- Lead delivery of retail vertical P&L, Initiate, own and drive business objectives and key initiatives

- Design and implement user and revenue growth strategy through new products and services

- Drive customer focus, develop customer lifecycle journey and drive customer success

- Implement cross-selling, up-selling and remarketing strategies across retail channels

- Optimize RoI on the marketing investments across offline and online marketing spend

- Manage customer lifecycle, driving higher patient relief, customer satisfaction and retention;

- Identify gaps & opportunities for service and engagement improvement and implement recommended actions to enhance customer experience.

- Build and sustain a strong customer/patient-centric culture, ensuring top-notch customer service.

- Build and lead a result-oriented, high-performance team

Skills and Experience :

- MBA/ PG with 10-12 years of progressive experience in a service-led retail environment

- 3 years+ experience at a regional/ national business leader with a well known brand

- Significant experience in revenue generation in consumer-facing CPG/ Retail Service brand

- Experience in driving marketing, sales analytics and growth initiatives

- Hands-on experience in designing and driving marketing activities, Offline as well as Online

- Desirable experience in managing significant retail operations

- Strategic thinker with a strong bias for action

- Excellent prioritization and project skills to manage demands with a sense of urgency.

- Strong analytical and problem-solving skills to drive data-driven decision making

- Strong communication and influencing skills for cross-functional and external interactions.

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