Managing a team of 120-150 Pickup and Delivery Partners directly on a daily basis Drive Pickup & Delivery Partners efficiency assigned at an individual level.
Pickup and Delivery Partner attendance to be maintained basis demand on a daily basis.
Improve and maintain promised delivery times for better customer experience.
Conduct classroom/ field training at an individual level for better customer experience.
Conduct regular field audits for better compliance among Pickup and Delivery Partners.
Manage and control voluntary attrition and control absconders by conducting regular engagement activities.
Provide feedback at the individual level and conduct weekly one-on-ones to understand problem areas.
Ensure excellent customer experience by solving order level escalations.
Support Pickup and Delivery Partners during emergencies and exigencies.
Desired Skills: -
Prior experience in process design and operations implementation. 2-3 years of experience in managing blue collar workers.
Should be willing to travel within the cities (Bijapur, Gulbarga, Bidar and Bagalkot)
Should be available to work on Weekends.
Knowledge of supervisory techniques to manage, motivate and train blue collared workers.
Should know local geographical area knowledge and should be able to converse in local languages
The candidate should have an entrepreneurial attitude / should be a go-getter Must have attention to detail and critically think through to resolve problems.
Must have customer service skills and be able to maintain a consistent, high level of services along with proficiency in Excel will be preferred
Skills They Should Travel Across Bijapur, Gulbarga, Bidar And Bagalkot, Field Executive Are Preferred Recruiter Info Sathya S sathya.s@cielhr.com
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.