Prospect and pitch potential customers using various direct methods, networking, and research.
Continually meeting or exceeding monthly, quarterly and annual revenue and new customer acquisition targets across the product portfolio
Monitoring account-level sales performance and prospecting opportunities for upselling.
Plans, schedules and carries out regular client meetings
Building and maintaining good working relationships with the customers
Ensure smooth customer onboarding and account management
Ensure billing cycle management (coordination with operations), timely payment from the accounts handled, and take ownership for any reconciliation issues (if any).
Responsible to liaise with external and internal stakeholders to address and resolve customer queries/grievances
Optimise existing processes within the company and actively enhance all Customer Success initiatives
Requirements:
Excellent verbal and written communications skills
Strong listening and presentation skills
Must be a committed and goal orientation individual, be consumer/service-oriented, have a positive can-do attitude, be comfortable working in a fast-paced environment.
Excellent customer relationship management skills
Ability to multi-task, prioritize, and manage time effectively
Must have 3-4 years B2B sales experience preferably from IT Services sales background like website, application, digital marketing