Job Description

Greetings from Synergy Resource Solutions, a leading recruitment consultancy firm.
We are hiring for our client company, which is a start-up that established its operations before 3 years. They are a leading manufacturer and exporter of high-quality metal components, specializing in castings, machined parts, forgings, and fabrications. The company has around 80 employees all over India and its head office in Bangalore.
The company is exporting casting & machining components from India to other countries.
Job Title: Business Development & Account Manager - Exports
Experience: 4+ years
Work Timing: 9:30 AM to 6:30 PM (Six days a week, 5 days of office, 1 day from home)
Job Location: Bangalore, HSR Layout
Job Overview
The Business Development & Account Manager - Exports will be responsible for managing existing international customer accounts and developing new business opportunities in the metal components industry. The role requires strong account management skills to ensure exceptional customer experience, along with proactive business development to grow the export pipeline.
Key Responsibilities:
Customer Account Management
- Serve as the main point of contact for existing export customers.
- Handle all customer communication via email, phone, and virtual meetings.
- Provide regular updates on orders, production schedules, and shipments.
- Resolve customer queries and complaints quickly and professionally.
- Maintain and grow customer relationships for repeat business.
Internal Coordination
- Clarify customer requirements with internal production, engineering, and quality teams.
- Coordinate and track order execution to ensure timely delivery.
- Communicate technical requirements or clarifications as needed.
Business Development
- Identify and reach out to new international customers.
- Generate and qualify leads through Email campaigns, LinkedIn outreach, and phone calls.
- Build a robust pipeline of prospective export clients.
- Coordinate RFQs and prepare quotations in collaboration with internal teams.
CRM and Reporting
- Maintain up-to-date customer records and communication logs in CRM.
- Prepare regular sales activity reports and forecasts.
- Analyze customer trends and provide recommendations for retention and growth.
Ideal Candidate Profile:
Educational Background: Bachelor's degree, preferably in Mechanical Engineering or related field.
Experience:
- Minimum 4+ years in Business Development, Sales, or Account Management in exports of industrial or engineering products.
- Experience in the metal components industry (castings, forgings, machined components, fabrication) is highly desirable.
Attributes:
- Excellent written and verbal communication skills.
- Customer-centric with strong relationship-building capabilities.
- Knowledge of international trade documentation and export processes.
- Ability to interpret engineering drawings and technical specifications.
- Self-driven and result-oriented with a problem-solving mindset.
- Comfortable working with international time zones.
If your profile matches with requirement & if you are interested, please share your updated resume with details of your present salary, expectations & notice period.