Job Description

Department: Customer Support Employment Type: Permanent - Full Time Location: Pune Description Calypso Technology and Axiom SL have merged to form a new company, Adenza. Division Overview Customer Services is an integral part of Adenza\'s growth and success. This division\'s mission is to continuously enhance the Adenza Customer experience in how they consume the Adenza software and services, using a strategic customer-centric approach focused on driving customer adoption and retention. Thus, successfully differentiating Adenza from our competition and contributing to the net growth of our business while offering intense and excellent career development opportunities. Team And Role Overview As a Product Support Business Analyst, your daily task is to address and resolve product issues related to use, maintenance, and upgrade of Calypso software. You would also provide advice on the configuration and use of Calypso and participate in the product enhancement request process. You will work with customers, partners, and internal groups including Engineering, Quality Assurance, Product Management, Customer Delivery. This position affords a unique opportunity to enhance existing capital markets knowledge including a front-to-back, cross-asset view of the capital markets. Responsibilities Work collaboratively with case creators (customers, partners, and professional services) to resolve product issues they reported Work collaboratively with suppliers including product management, engineering, quality assurance, professional services, and other members of the product support organization to provide resolutions to reported problems Confirm that submitted product support cases contain the information required to work starts. Understand, analyze, and replicate product issues Provide known resolutions and/ or advice to customers, professional services, and partners Request product fixes from engineering Create, test, and deliver hotfixes Maintain subject matter expertise in one or more asset class(es) and associated market trends by monitoring current industry research publications Participate in the creation of new tools or new processes to improve customer satisfaction or improve product support effectiveness/efficiency Ensure assigned product support cases are moving as quickly as possible through the product support process flow and escalate issues to product support management when necessary Mentor new Product Support team members Work on special projects as assigned Skills And Requirements Bachelors or Masters degree in Business / Finance field or equivalent A solid understanding of financial products in general and more specifically that of fixed income securities, Repo/Security Lending products, and derivative markets (OTC and Exchange Traded) Expertise in other financial products like interest rate derivatives, foreign exchange, and other derivatives is an added advantage Understanding of one or more aspects of Trading and Trade processing: trade capture and valuation, trade workflow, settlement and netting, accounting, messaging (SWIFT, DTCC, Confirmation), cash flows, position management, and corporate actions Business Analysis Skills with a very strong Mathematical and Analytical Background Professional working proficiency in English is a must Knowing Java is not mandatory but will be an added advantage Ability to work with minimal supervision, be a fast learner, self-motivated, team player and collaborator with strong problem-solving skills At least 3 - 5 years ofrelevant, working experience within the banking/financial industry Experience of working in a Software company and/or knowledge of Object Oriented Programming is a plus More About Us Our Office: Adenza Pune is located on the 11th floor of the Montreal Business Center Tower. We\'re located near the Mahabaleshwar Hotel and near Chhatrapati Shivaji Maharaj Stadium. One can reach these places within a 10-15-minute drive from our office. Our office currently accommodates 15 employees with 2 conference rooms. Our Pantry is well stocked with plenty of coffee, vending machines, and a TV. Why Apply: Adenza\'s mission to pioneer innovative technology offering efficient, accessible, transparent, and fully integrated solutions is only achievable due to our outstanding workforce. The fusion of deep technical knowledge with the element of human passion, understanding, and energy is what makes Adenza\'s employees exceptional. At Adenza, we offer great opportunities to collaborate on challenging and relevant issues in financial services and technology. As we continue our exciting growth trajectory, we recognize how important investing in the best talent across the globe is. Are you self-driven, innovative, execution-focused, and customer-centric If yes, we want to invest in you. Adenza is an equal opportunity employer (EOE). We are dedicated to building and supporting a culture of diverse perspectives and talents as well as inclusivity to support individual growth and superior business results.

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