Job Description

Skills/Experience: Understanding customer requirements, analyzing them and identifying GAPs if any Ability to understand/explore application functionalities and solutions in line with customer needs. Experience in the Implementation and SDLC lifecycle of software projects/products Experience in presentation and demonstration of the solution Handle customer User Acceptance, Outage Notification, and Change Control procedures and documentation. Experience in troubleshooting any issues that arise during the implementation. If needed, liaise with several internal departments for resolutions. Driving customer support and training to customers and support users. Driving team to perform tasks within timelines. Experience in configuration of changes and upgrading software versions Experience in third-party integrations like Payment Gateways, SMS gateways, Understanding Webservice integrations, CAS (Conditional Access Systems) Ability to execute new projects with appropriate project planning. Experience in delivery of customer's needs with planning and prioritization Experience in providing periodic status updates/feedback on the Ongoing Issues/Project Activities Experience in interacting with cross-functional teams Experience in handling teamRequirements: Bachelor's degree Minimum 4-6 years of experience in the business analysis/Implementation of software projects/products. Minimum 1 year of Project management experience is preferred Effective communication, presentation, and writing skills are a must. Demonstrate a passion for delivering a positive customer experience Should be a quick learner and result oriented Ability to work in a fast-paced and dynamic ambiance Flexible and comfortable timings, ready to work in shifts if necessary. Prepared to work late at night or early in the mornings whenever necessary Willing to travel and ready to stay for longer periods when neededThe following skills will be an added advantage Experience in any one of the domains of ERP, Finance applications, Billing applications, and Subscription management applications Knowledge of MySQL databases Knowledge of basic networking Knowledge of Linux installation, basic administration, Shell scripts, Cron tabs, etc.,Keywords: Implementation manager, project manager, business analyst, Implementation engineerJob Type: Regular / PermanentSalary: ?700,000.00 - ?1,100,000.00 per monthSchedule:

• Day shift

• HITEC City, Hyderabad - 500081, Telangana: Reliably commute or planning to relocate before starting work (Required)

• Bachelor's (Preferred)

• Microsoft Office: 1 year (Preferred)
• total work: 1 year (Preferred)
• Business analysis: 1 year (Preferred)