Job Description

An exciting opportunity has arisen for Business Analyst to join Rolls-Royce. You would be employed directly by Rolls-Royce Group Business services but would be based in the Bengaluru, Karnataka office.

Rolls-Royce is a world-leading provider of power systems and services, for use on land, at sea and in the air. We\'re proud to have a strong presence and an 80-year heritage in India and are excited about our growing future in Bengaluru. Through innovative solutions and diverse, globally renowned products, we\'ve been focused on the growth of the aerospace sector in India. Powering more than 50% of Wide Body Aircraft to and from India, we are poised to become an engineering hub in the region and are committed to growing our local footprint for high-end technology.

Rolls-Royce is one of the most technologically advanced organizations in the world - and our information systems are no exception. By improving information systems (applications and data) and technologies, we support overall business strategy and help teams throughout Rolls-Royce prepare for the future.

The Business Analyst will be responsible for identifying, prioritizing and developing user stories to grow the breadth and depth of the GBS ServiceNow platform. Managing a wide range of stakeholders they will realize the benefits of a single enterprise service management platform in Rolls-Royce.

Key Accountabilities:

• You will help to identify possible use cases and work with the GBS service lines to define clear user stories to generate improved customer experience and business performance
• You will work to build relationships with stakeholders across both GBS and our customers, promoting the capability of ServiceNow and understanding their service offerings and how ServiceNow could support them.
• You will organize and run workshops with Service Line leads to support requirements gathering / gap analysis, impact assessment, clarification and prioritization.
• You will work with stakeholders in GBS, the businesses we support, and the development team to create and maintain the product backlog
• You will lead business process design discussions with business counterparts
• You will manage stakeholders internally and externally and prioritize the demand pipeline
• You will provide technical and interpersonal leadership to more junior members
• You will develop a detailed appreciation of GBS and ServiceNow implementations family and its business requirements.

Key Skills & Experience:

• Demonstrable experience of working with the ServiceNow platform or within the ServiceNow ecosystem.
• Sound understanding of ServiceNow technical architecture and core functionality. Configuration experience is a plus.
• Experienced in converting business requirements into well defined solutions aligned to best practice, such as catalog items and workflows.
• Practical experience of designing for the user experience would be advantageous.
• An agile champion with strong project and product management understanding is preferred
• Proven record of thriving in an agile environment and dealing productively with ambiguity
• Strong business acumen, including development of business cases and the ability to manage commercially astute technology suppliers
• Ability to motivate and inspire development teams to achieve beyond what they imagined possible
• Good communication skills, able to question and listen to understand and challenge, able to explain complex scenarios clearly
• Ability to lead and own complex problems using acquired technical experience and knowledge
• Comfortable making decisions quickly and providing clear direction
• In situations of conflict able to recognize alternative approaches for reaching a solution and implement most appropriate course of action
• Keen to contribute and make positive changes regardless of the task at hand
• Experience working globally with geographically spread teams

We offer excellent development, a competitive salary and exceptional benefits. These include bonus, employee support assistance and employee discounts.

Pioneer the performance of the future. Join us and you\xe2\x80\x99ll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for brilliance and innovation.

Our People are our Power.

We are an equal opportunities employer. We\xe2\x80\x99re committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we\xe2\x80\x99ll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realize their full potential.

You can learn more about our global Inclusion strategy .

Job Category

Information Technology

Posting Date

18 Jan 2024; 00:01

Rolls-Royce