Job Description

• RealtyAmn Tower, Powai

• 
  
  Required Experience
  8 - 19 Years
  
  Posted On
  24 Aug 2022

Skills
Knowledge & Posting Location
ANALYTICS BUSINESS STRATEGY DATA ANALYSIS
Minimum Qualification
MBA


Job Role:

• 
  Business Analyst managing delivery of all Technology initiatives for the CRM and FM function.

• Working with business in identifying gaps and pain points and working on resolving the same through improving system process and automation.

• Technology portfolio shall include but is not limited to Sales Force CRM (SFDC), SAP, AI tools, Analytics Tool, Customer Mobile apps, portals and an Omni-channel integrated eco-system.
• This technology portfolio shall keep evolving based on business requirements and dynamics. The role is required to have a working understanding of integration concepts (APIs, middleware’s, RFCs etc..

• KPI tracking, MIS and business dashboards.

Principal Accountabilities:

• 
  Conducting business requirement discussions with business teams and communicating feasibility of requirements
• Integral & central role in creation and finalization of Business Requirement Documents (BRDs) and conducting User Acceptance Testing (UAT) through business teams.
• Executing all Technology developments and implementation of the same through working with IT vendors and internal business teams
• Coordinating with the Business Teams, Corp IT teams & Vendor IT teams to ensure timely and quality deliveries of IT solutions (Project Management)
• Process enhancements through technology developments across various systems
• Interact with various business user groups to increase user adoption and helping them use all Technology platforms efficiently and effectively through training and refresher sessions
• Ensuring trainings are delivered on new applications to stakeholders
• User Manual prep alongside SOP documentation in conjunction with business teams.
• Business analytical skills

• KPI monitoring
• CX tracking
• MIS and dashboard management
• Data management in SFDC

Functional Competencies:

• Flare for technology & Project Management
• Sales Force Administration and relevant certifications
• Proficiency in SAP and middleware configuration
• Should demonstrate the highest levels of integrity given the role requirements of managing confidential data & information.

Qualification and Experience:

Qualification
Experience

• 
  Graduation in Computer Science
• Post Graduate – MBA preferred
• Experience in Real Estate (Operations for few years preferred)
• Sales Force Admin certification
• Sales Force Developer certification

• 5-7 Years
• Preferred
• Preferred
• Preferred
• Preferred but not mandatory