Job Description

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Candidate will address EOS survey responses related to access and other technology related issues, operational control activities for unstructured data management, record retention, access management (AMG), and exam readiness activities. Candidate will also focus on measuring and reducing lost productivity related to access and technology related issues. The candidate will leverage Access Management Group (AMG) information, Know Your Records (KYR), and other tools to ensure that Regulatory Services is Audit ready and meets CCB Firmwide Records Management Standards, access management standards, and avoids inappropriate access to PI data. Best practices developed by this team will be shared with Regulatory Operations.

Responsibilities:

• Work with business partners to design and implement enhancements to existing processes and/or business applications, introduce new processes and/or toolsets, and engage in process re-engineering
• Gather/analyze data and develop accurate conclusions with sufficient comprehension of the business to understand implications
• Understand user experience to aid support in defect troubleshooting
• Facilitate forums to address the priority of reported enhancements and defects
• Evaluate existing processes and look for areas of improvement
• With guidance, develop and implement solutions that strengthen business operating models, enhance the client experience, and improve efficiency and controls

Qualifications:

• Business analysis experience preferred
• Bachelor's degree from an accredited institution required
• Excellent verbal and written communication skills
• Intermediate/Advanced experience using Microsoft Office, including Excel, SharePoint, Visio and PowerPoint
• Excellent analytical and logical thinking to understand and analyze complex business processes
• Strong organizational and prioritization skills, detail oriented, and strong interpersonal skills
• Ability to analyze and resolve project-related issues and follow through with set objectives
• Ability to deal with different stakeholder groups to elicit business requirements, procedures, and processes
• Be a team player who shows commitment and dedication while maintaining a positive attitude and high level of performance on high profile/time-sensitive initiatives

About Us:

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

About the Team: Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.