Job Description

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands--and we have fun doing it. Now, we're calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.
Are you the one we are looking for?

We are inviting applications for the role of BA, Master Data Management

In this role, you will be responsible to perform day-to-day operations while maintaining SLA. Solving queries related to Customer master domain This role will be reporting to the manager of MDM. The
resource will be working with a cross functional team and will maintain, analyse, execute requests with utmost quality with eye for details with good experience in MDM- customer master. We are looking for some who should be open to work in any shift as per the business requirement.

• Follow defined standard operating processes and procedures for all deliverables (processes)
• Take ownership of performance against all the assigned Master data processes and key categories
• Accountable for the quality and accuracy
• Plan and priorities the workload to ensure that all assignments are delivered accurately to meet specified timelines (planning)
• Ensure timely and accurate update of all master data records. Responsible for delivering all the tasks on-time, every-time. Ensure that the schedule is reviewed as circumstances change. (timeliness)
• Be responsible for maintaining the SLA of each period and the delivery performance
• Ensure that all the reports are maintained and cleared on time
• Raise incident tickets to the relevant helpdesks when there is an issue
• Participate in idea generation and improvement activities
• Comprehend incoming and outgoing data flows for SAP master data
• Comprehend, explain and enforce data creation and change processes.
• Good knowledge of governing policies around customer data as per the area of work
• Update /maintain the departmental procedures (SOP's) tools, and metrics for the master data team
• Ensure all Data Quality KPIs (Key Performance Indicators) are met
• Ensure that the company's master data business rules, policies and procedures are adhered

Qualifications we seek in you!
Minimum Qualifications

• Any Graduate / Bachelor's degree
• Great at communication, collaboration (verbal and written)
• Understanding of any ERP or relevant experience

Preferred qualifications

• Good customer handling skills
• Advanced use of MS Office (Excel, PowerPoint, Word)
• Ability to define & solve problems, Collect Data, Establish facts
• High Energy Level
• Work with business units and process experts to resolve master data issues

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.