Job Description

TELECOMMUTE Location: Pune

• Hummingbird is an Adobe Commerce (Magento) Solution Partner. We build and maintain world-class e-Commerce solutions on the Adobe Commerce (Magento) platform for businesses around the world. (USA, UK, AUS)
• At Hummingbird, it is all about understanding the customer and building strong bonds at the customer-service provider level. We are looking for an experienced and versatile business analyst who is hungry to do this and more.
• Our ideal candidate has experience in handling various stakeholders and working closely with clients, and managerial staff. He/she will be comfortable with day-to-day stakeholder activities, as well as long-term strategy, thriving with tight deadlines and changing needs. If you are a people-person who loves the rewarding challenge of keeping your customer happy, we want to hear from you.

Objectives of this Role

• Collaborate with business to determine the objective of their IT service request and document the business requirements to facilitate implementation of new or improved processes/systems.
• Challenge business to think outside the normal processes and promote efficiency in the way of doing business.
• Identify business strengths and opportunities and offer recommendations based on research for areas of improvement.
• Custodian of IT service request process from end to end.

Skills

• Recruiting
• communication skills
• Business Analysis
• Business Analyst
• software development life cycle

Responsibilities and Duties

• Plan, organise and deliver work sessions for gathering business requirements.
• Review and edit requirements and business processes, as necessary, based on proposed solutions.
• Facilitate the research and evaluation of possible system solutions.
• Manage change request in service request scope, identify potential crises and devise contingency plans.
• Effectively communicate and champion service request expectations with business and IT staff in a timely and clear fashion.
• Conduct monthly and as needed status meetings with business for updates and prioritisation of work efforts.
• Collaborate with application development staff on design, development and defect management. Collaborate with testing staff on test criteria and test plans.
• Define, analyse and document requirements.
• Use requirements to drive the design or review of test cases, process change requests, and manage a projects scope, acceptance, installation and deployment.

Skills and Qualifications

• 
  Excellent written and verbal communication skills
• Proven experience developing marketing plans and campaigns
• Strong project management, multitasking, and decision-making skills
• Metrics-driven marketing mind with eye for creativity
• Hands-on ability to create messaging and other content to articulate the value of our services.

Required Experience and Qualifications

• Graduation: Bachelor's Degree( Required )
• Proficient in English( Required )

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