Job Description

Short Description for Internal Candidates Description for Internal Candidates Business Vertical: CFAB & HFL Department: IT Designation: As per HR Grade Line of Business: Retail, Home and Rural business Proposed Immediate Su

Short Description for Internal Candidates Description for Internal Candidates Business Vertical: CFAB & HFL Department: IT Designation: As per HR Grade Line of Business: Retail, Home and Rural business Proposed Immediate Superior: Head - RTB - Loan Management Grade: M3 / M4 Key Objective of the Job: - Manage the user access and control function for the entire group's organization (Based on the Segregation of Duties rule book and framework that has been defined for the organization) Ensure timely access provision to users Manage the production support for multiple applications / solutions Coordinate with technology partners for defect resolution Level1 support to branches and simulating defects Manage frontline resources to support users at branches and offices Branch support - address IT related issues at branches and ensure satisfaction of users Manage the commissioning of scorecards and address any IT related issues pertaining to these scorecards Major Deliverables: - Ensuring SLAs are maintained and improved Ensuring uptime of application Educational Qualification: Any Graduate: - Graduate or IT engineers with specialized courses in Technology Desired Experience: At least 7 to 10 years' experience in a similar role of managing IT operations Technical knowledge of FinnOne product suite Experience in SQL, Java is desirable Experience in MS Office is must Specialized job competencies: - Good communication skills People management skills An aptitude to learn new areas and adapt them to the needs of the organization Ability to address and resolve user related IT issues - hands on capabilities Other desired attributes: Keep abreast with latest trends in technology and tools and review the adoption of these to meet the organizations needs Location: Mumbai / Thane/Noida Number of Positions: Refer approval note