Department - Member Operations IN
Who are Tide:
At Tide, we\'re on a mission to save businesses time and money. We\'re the leading provider of UK SME business accounts and one of the fastest-growing FinTechs in the UK. Using the latest tech, we design solutions with SMEs in mind and our member-driven financial platform is transforming the business banking market. Not only do we offer our members business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses.
Tide is about doing what you love. We\'re looking for someone to join us on our exciting scale up journey and be a part of something special. We are wanting passionate Tideans to drive innovation and help build a best-in-class platform to support our members. You will be comfortable in ambiguous situations and will be able to navigate the evolving FinTech environment. Imagine shaping how millions of Tide members discover and engage with business banking platforms and building this on a global scale.
What we\'re looking for:
As an Operations Manager, you\'ll be working closely with our Member Support team. You will manage both internal teams and third-party partners to deliver on high standards exceeding customer service objectives and metrics for managing the customer success and support department.
You will report directly to the Head of Member support Operations and have full ownership and management of all MS workstream headcount and workload forecasts. You will work closely with Tide\'s technical and non-technical teams, analyzing and excelling at solving problems to arrive at the right solution.
As a Operations Manager MS you\'ll be:
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