Job Description

Domain SME / BA for Commercial for LS:Job Summary:Senior Business Analyst with strong domain expertise in Commercial functions within the Life Sciences industry. This hybrid BA-SME role plays a critical part in understanding client needs, advising on industry best practices, and co-creating innovative solutions across Commercial areas such as sales force effectiveness, patient engagement, CRM, and omnichannel marketing.Key Responsibilities:Client Engagement & Solutioning:Engage with clients during discovery and pre-sales to understand commercial strategy, operational challenges, and technology needs.Contribute to solution architecture and roadmaps covering areas such as Sales & Marketing, Market Access, Patient Services, and Medical Affairs.Support development of RFP responses, proposals, and client presentations.Business Analysis & Requirements Management:Gather and analyze business requirements from Commercial stakeholders (e.g., Sales Operations, Brand Teams, Field Reps, Patient Support).Translate requirements into functional specifications, process maps, user stories, and wireframes for implementation teams.Work with product managers, CRM architects, and data teams to ensure alignment of business needs and technical delivery.Domain Advisory:Provide strategic insights into industry trends, regulatory considerations (e.g., promotional compliance, data privacy), and digital innovation in pharma commercialization.Advise clients on best practices in commercial data management, CRM optimization (Veeva, Salesforce), multichannel marketing, and field enablement.Cross-functional Collaboration:Act as a liaison between business teams, development teams, and quality assurance during the entire solution lifecycle.Partner with data analysts, UX designers, and platform specialists to deliver cohesive solutions.Thought Leadership & Enablement:Contribute to internal knowledge bases, accelerators, and reusable frameworks for Commercial IT consulting.Participate in webinars, whitepapers, and industry forums representing domain thought leadership.Required Qualifications:Bachelor or Master degree in Life Sciences, Business, or related field.8+ years of experience as a Business Analyst or Consultant in Life Sciences, with strong exposure to Commercial functions.Deep understanding of pharmaceutical sales operations, CRM systems (e.g., Veeva CRM, Salesforce), marketing technology, and patient engagement platforms.Strong analytical, communication, and presentation skills.Proficient in tools like JIRA, Confluence, Visio, Excel, and BI/reporting platforms.