Job Description

Key Responsibilities

• Work with the existing Support and Development teams to establish and maintain best practices in Salesforce administration.
• Design, develop, test, document, and deploy high quality business solutions on the SFDC platform based on industry best practices and business needs
• Support existing CC projects.
• Support development of CRM Salesforce resources by participating in team discussions and sharing learnings
• Perform ongoing Salesforce Administration (create accounts / profiles, defining fields, updating layouts, reports, dashboards etc.)
• Support Salesforce.com configuration tasks such as field/page updates, workflows, automated approvals
• Participate in complex technical discussions with clients, clearly articulate options, benefits and recommendations
• Deliver support and solutions for break/fix issues
• Participate in SDLC refinement conversations for Salesforce groups

Required Skills and Experience

• Demonstrated experience on Service Request as well as Change Requests.
• 1-3 years SFDC solution delivery experience, including Salesforce Administrator experience.
• Salesforce Admin Certified
• Visualforce, Apps, Force.com APIs, and Web Services
• Functional knowledge of Salesforce.com data structure and understanding of how to leverage the tool to meet complex process and reporting requirements
• Flexible in work timings as per Project needs.
• BE in Computer Science/ Information Technology, MCA

Preferred Skills:

• Salesforce Advanced Admin and/or App Developer Certification
• Knowledge of and experience with the IQVIA CC managed package
• Experience working with the Pharmaceutical Industry or a Commercial Sales Organization
• Service Cloud experience
• Experience with Agile solution delivery

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible - to help our customers create a healthier world. Learn more at https://jobs.iqvia.com