Job Description

We are looking for a Solutions Analyst to join our Web of Science Product Management Team. This is an amazing opportunity to work on Web of Science, the citation database considered to be the gold standard in the academic community, and to help researchers make new discoveries from millions of journal articles and billions of citations. The team consists of 13 people and this role will be reporting to the Manager, Solutions Analysis. The role sits within Clarivate\xe2\x80\x99s Academic & Government segment, which also incorporates world class products from brands such as ProQuest and ExLibris. We have a great skill set in delivering customer value and we would love to speak with you if you have skills in business analysis or solutions analysis and a background in scholarly publishing.

About You \xe2\x80\x93 experience, education, skills, and accomplishments

• At least 2-3 years of experience in business analysis or solutions analysis
• Bachelor\'s degree in a relevant technical (computer science, mechanical engineering, life science) discipline
• Fluent English

It would be great if you also had . . .

• Experience in process engineering and workflow design, high-level technical design, requirements gathering and specification elaboration
• Knowledge of JIRA or Confluence
• Good understanding of working in an Agile development environment or lean business process methodologies
• Experience in the scholarly publishing industry or academic research domain knowledge
• Master\'s degree

What will you be doing in this role?

• Responsible for the collection, analysis and documentation of customer and business needs and requirements.
• Using structured requirements process to assess near-term needs
• Using a structured change management process to shepherd projects from requirements gathering through design, testing, implementation, client transition and on-going systems maintenance
• Working closely with the cross-functional teams (e.g. User Experience, Software Development, Solutions Architects, Data Science and Quality Assurance) to communicate and clarify requirements and ensure developments meet requirements by accepting completed work
• Support Scrum Master and PMO to manage requirements and dependencies across matrixed teams
• Documenting functional and non-functional requirements that will be used to guide software development, containing clear and unambiguous usage scenarios and acceptance criteria
• Building relationships with key internal stakeholders in order to maximize the use of resources and optimize the content and functionality of our product initiatives
• Assisting the product management team in quarterly prioritization and development of scope for regular releases
• Assisting the Quality Assurance team in reviewing test scripts (as required), communicating and clarifying requirements

About the Team

Web of Science product team is a global team of 13 people who work to develop the core Web of Science application and APIs. We are a mix of product managers, solutions analysts and product operations professionals who work to build solutions to delight our customers and ensure the Web of Science helps researchers be more effective. Web of Science is considered the gold standard citation database, originally conceived by the citation index pioneer Eugene Garfield and the Institute for Scientific Information in 1956. The Web of Science product team work closely with our colleagues in sales, marketing and technology to deliver new value to customers.

Hours of Work

Full time permanent role based in our Bangalore office. Collaboration with team members in UK (GMT timezone) and Philadelphia, USA (EST timezone) is required so the ideal candidate would be able to work flexibly to accommodate meetings outside of core hours.

At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

Clarivate