Job Description

Remote,

Hi, I\'m , your Recruiter. At CSG, we choose to see beyond a resume paper. We put your story, perspective, background, and what you have to offer first. While the traditional approach works for some, many miss out on fantastic talent like yourself, and we refuse to make that mistake. Instead, we believe that by channeling the power of all, we make ordinary customer and employee experiences extraordinary.

Channel the power of YOU as the next Business Analyst at CSG.

Who will love this job

• A hybrid \xe2\x80\x93 you excel when you can choose your work style - remote, in-office, or a combination of both
• A challenger \xe2\x80\x93 you encourage others to improve design, solutions, operational and organizational structures
• A leader \xe2\x80\x93 you dedicate time to mentor peers to help increase their customer and technology understanding
• An individualist \xe2\x80\x93 you succeed by leading your own projects and producing impactful outcomes
• An empath \xe2\x80\x93 you know how to connect and communicate with different audiences

What you\'ll do

• You will report to Manager Software Development to collaborate with business owners and product manager to determine the business needs and create functional requirements for project team (Epics, features, user stories, UI mockups/wireframes with appropriate details)
• You will gather all relevant information before drawing conclusions, making decisions or suggesting possible technology solutions
• You will lead cross functional teams by liaising between business partners, product managers and technology teams in creation of features, stories and acceptance criteria, supporting the implementation of initiates
• You will lead and facilitate requirements sessions with various stakeholders and continuously deliver result through collaboration
• You will plan sprints, groom the backlog and keep yourself and the team moving forward
• You will drive pre-release planning process to ensure sufficient information is available for the development team prior to release planning

You should have

Research shows that candidates from underrepresented backgrounds often don\'t apply for roles if they don\'t meet all the criteria \xe2\x80\x93 unlike majority candidates meeting fewer requirements. Channel the power of YOU and apply to discover if we\'re a match.

• Bachelor\'s degree in Computer Science, Computer Engineering, related field, or equivalent experience
• Skills and ability to translate business functionality and opportunities into clear, precise and easy to read artefacts (UI mockups, user stories, functional requirements)
• Experience working in Agile development projects, and ideally worked on large-scale projects where a hybrid of both Waterfall and Agile methodologies were utilized by technology teams
• Ability to interact and develop relationships with all levels of personnel, including management, from both business and technology teams
• Experience with Microsoft Azure DevOps, Azure, AWS or other Cloud and SaaS is good to have
• Experience with BMC Helix ,Atlassian JIRA and Power BI are good to have

Perks & Benefits

• Work from Home, in-office, or hybrid
• Paid Vacation, Volunteer, Compassionate, and Holiday Time Off
• Insurance coverage for the family including in-laws, group personal accident and term life insurance policy
• Employee Insurance Top-Up
• Tele consultation
• Meal allowance
• Emotional and Mental Well-being Support
• Parental Leave
• Education Assistance
• Internet reimbursement

Our Story

For over 40 years, we\'ve serviced the world\'s most recognizable brands with future-ready solutions in customer engagement, revenue management, and payments that make ordinary customer experiences extraordinary. As a trusted technology provider in telecommunications, retail, financial services, and healthcare, our solutions impact over 900 customers in over 120 countries. Over 5,000 customer-obsessed CSGers in more than 20 countries made it possible and helped reach our $1 billion in revenue milestone.

Our Way of Life

Our people power a culture of integrity, innovation, and impact. In return, we power our people with the choice to work from home, in-office, or a hybrid work combination that integrates well with their lifestyle. You\'ll find CSGers exercising this choice at most of our worldwide.

We are committed to building and nurturing a diverse, supportive, and inclusive work environment where individuality is valued, and our people can flourish. We believe our workforce should reflect the world we live in and that we are stronger because of our differences. By embracing different backgrounds, attributes, experiences, and perspectives, we will help our employees, customers, and communities excel while, together, we work toward making social equality a reality.

We are committed to making a bigger community impact by creating new opportunities and access for underrepresented communities, protecting the environment, and developing technology solutions that foster digital inclusivity. That\'s just who we are. If not us, then who?

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Location(s): IN.Bangalore.Remote

CSG