Job Description

Technical: Able to understand different system Architecture
Incident Management: Identifying, diagnosing, and resolving technical issues to ensure minimal disruption to business operations.
Monitoring Live Systems: Continuously monitoring system performance and availability to detect and address issues proactively.
User Support: Providing first-level support to users, addressing their technical queries and issues.
Documentation: Maintaining up-to-date documentation of systems, procedures, incident reports and RCA reports
Collaboration: Working closely with developers, QA, and other teams to resolve issues and improve system performance
Process Improvement: Suggesting and implementing improvements to enhance system efficiency and reduce downtime
Worked as DBA or System Administrator or L2 Support will be an add on.
Understanding of Network System will be add on.
Understanding the SDLC will be add on.
Able to write Automation scripts will be add on.

Skills:
Problem-Solving: Strong analytical skills to diagnose and resolve issues effectively


Communication: Excellent communication skills to interact with users and team members


Attention to Detail: Ability to meticulously document incidents and resolutions


Adaptability: Flexibility to handle unexpected issues and work in a fast-paced environment




Qualification : BE or Equivalent
Experience : > 10 Years


Minimum Experience Level


6 - 10 years
Job Qualifications


Under Graduate