Job Description

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About this opportunity

The Domain Support Specialist \xe2\x80\x93 L1FM is typically assigned to work with service quality assurance activities in an operations organization.

• We believe in trust \xe2\x80\x93 we trust each other to do the right things!
• We believe in taking decisions as close to the product and technical expertise as possible.
• We believe in creativity \xe2\x80\x93 trying new things and learning from our mistakes.
• We believe in sharing our insights and helping one another to build an even better user plane.
• We truly believe in happiness; we enjoy and feel passionate about what we do and value each other\xe2\x80\x99s technical competence deeply.

What you will do

• Responsible for day-to-day operational performance
• Ensuring KPI / SLA Fulfillment related to Network & 1st Level troubleshooting of the events taking place on the network.
• To prioritize faults to meet SLA/WLA
• NW faults rectification.
• Backup and Health checkup with agreed frequency.
• Participates in internal technical discussions in view to improve overall network performance and make recommendations wherever possible.

You will bring

• First level service problem restoration in 24*7 shifts.
• To handle and analyze Trouble Tickets and recommend timely actions and solutions to Trouble Tickets with guidance or supervision, when vital.
• Implement the Change Request in stipulated time-period.
• To Create WO to FM team when vital.
• Raise TT towards Second level in consultation.
• Perform FIRST level Preventive Maintenance of nodes.
• Support Involved in upgrade/updates of live nodes if required.
• Degree/ Diploma in Electronics and Telecommunication Engineering.
• Proven experience in Telecom. Significant part of this experience must be in to Telecom Network
• Technical and/or functional skills: GSM, 4G/LTE and 5G Knowledge, Ericsson GSM / AXE, NOKIA, ZTE & Huawei Systems, or products.

Key Qualification

• Degree in Electronics and Telecommunication Engineering.
• Relevant experience in Telecom. Significant part of this experience must be into Telecom Network.

Why joins Ericsson?

At Ericsson, you\xc2\xb4ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what\xc2\xb4s possible. To build never seen before solutions to some of the world\xe2\x80\x99s toughest problems. You\xc2\xb4ll be challenged, but you won\xe2\x80\x99t be alone. You\xc2\xb4ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that\'s why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, .

Primary country and city: India (IN) || India : Uttar Pradesh : Noida
Job details: Domain Support Specialist
Primary Recruiter: Shivani Sah

Ericsson