Job Description

Roles and Responsibilities :-

• Managing a team of executives/officers/sr. Officers (front line sales)
• Increase penetration & support the organisation in growing market share through frontline sales team
• To ensure sale of finance schemes to customers (within & outside dealership) as per the targets through the front line sales team
• Maintain & improve the relationship with the dealers through frontline sales team
• Resolve the issues escalated by frontline sales team & the dealers
• Acquiring more customers through ADC/rural channel
• Market intelligence / planning & executing activities, lead generation/sourcing
• Managing the team of executives w.r.t. Compliance/policy adherence & regular network visits & managing dcc portfolio
• Femi/ns collection of FEMI bounce case & nonstarter (DCC/NDCC)
• Resolution of customer complaints
• Coordinate with training team to improve the efficiency of the frontline sales team
• Interview & selects DMAs/CSMs and recommend the same to RM & ho for final approval
• Understand various reports & take corrective action with the dealership & frontline sales team
• Maintain & improve the productivity of front line sales team
• Responsible for PDD i.e., post disbursal docs viz., RC details etc.
• Update RMs on daily/weekly basis w.r.t. Targets vs achieved & escalate the issues to them

Skills Required