Job Description

Job Name

: Branch Operations Manager

JOB Role:

Responsible for management of day-to-day operations of the branch. Ensuring strict adherence to prescribed processes, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request. Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC

Job Requirement:

MBA/Graduate Minimum work exp. - 3 years Thorough overall understanding of banking Customer service orientation * Ability to manage and motivate front office staff.