Job Description

1. JOB DETAILS: POSITION TITLE: CUSTOMER ADVISOR DEPARTMENT: PRE SALES AGE CRITERIA: MAX -32 YEARS LOCATION: KOLKATA \xe2\x80\x93 H.O 2. JOB PURPOSE: Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database. 3. JOB RESPONSIBILITIES:

• A. DAILY RESPONSIBILITIES

• 1. The customer advisor should ensure the acceptance of all incoming calls to the customer care numbers.

• 2. Ensure follow up of the missed calls that come either during other calls or during non-working hours.

• 3. Responsible for replying to all E - Mails that comes through the website, portals and other online sources.

• 4. Must ensure the following up of:

• - Call Back

• - Call Drop

• 5. They must also ensure that all leads coming to them through various sources are immediately entered in the CRM

• 6. Attending of all web chats online and ensure that all queries are adequately responded to within the given time frame.

• 7. Responsible for following up of the Digital Leads.

• 8. One needs to acquire Face to Face appointments from all prospects.

• 9. One needs to attend walk in customers at our H.O.

• 10. One is expected to follow instructions & abide by rules & regulations of the company as well as that may be laid by the respective reporting authority from time to time in the interest of the business.

• B. WEEKLY RESPONSIBILITIES

• 1. The customer care executives are required to make paper calling for generation of other services leads.

• 2. They are also required to maintain the Project Brochures as physical copies at the HO.

\xe2\x80\xa2

• C. Enhances organization reputation by accepting ownership for accomplishing existing, new and different requests; exploring opportunities to add value to job accomplishments.

4. SKILLS & QUALIFICATION:

• Qualification - Graduation in any stream

• Experience \xe2\x80\x93 6months - 3 years\xe2\x80\x99 experience handling similar profile.

• Competencies \xe2\x80\x93

Excellent verbal skills - English, Hindi and Bengali Relevant digital exposure, hands on with MS office Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Etiquettes, Building Relationships, People Skills, Interpersonal skills, Problem Solving, Multi-tasking. Honesty and integrity. Smart & Presentable. Good Team Player. Job Type: Full-time Salary: \xe2\x82\xb915,000.00 - \xe2\x82\xb920,000.00 per month Benefits:

• Flexible schedule

Schedule:

• Day shift

Supplemental pay types:

• Commission pay
• Performance bonus
• Quarterly bonus

Application Question(s):

• Candidate Comfortable for WFO , 6 days working
• Candidate Comfortable for walk-in Interview in kolkata Salt lake

Language:

• English (Preferred)

Work Location: In person Speak with the employer
+91 8770897078