Managing a team of representatives offering customer support.
Overseeing the customer service process.
Resolving customer complaints brought to your attention.
Creating policies and procedures.
Planning the training and standardization of service delivery.
Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Job Types: Full-time, Permanent
Pay: ?11,513.74 - ?16,764.54 per month
Benefits:
Provident Fund
Work Location: In person
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