Job Description

Handle

inbound and outbound customer inquiries

through voice calls and emails as part of a

blended BPO process

. Deliver timely, accurate, and professional responses to customer queries. Build and maintain a

positive rapport

with customers, ensuring a high standard of service. Collaborate with team members and escalate complex issues where necessary to ensure prompt resolution. Follow up on unresolved issues and ensure effective closure. Maintain adherence to organizational policies, quality standards, and KPIs. Consistently achieve performance targets including

quality scores, TAT, and customer satisfaction metrics

.
Job Types: Full-time, Fresher, Internship

Pay: Up to ?45,000.00 per month

Benefits:

Health insurance Provident Fund
Schedule:

Day shift Rotational shift
Application Question(s):

How soon will you join us? Are you in Gurugram or NCR?
Experience:

BPO: 1 year (Preferred)
Work Location: In person