Job Description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor\xe2\x80\x99s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\'s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"



Main Duties:

Administration

• Liaise with different departments for smooth and coordinated work.
• Should ensure that the team members are adhering to the Human Resource policies

Customer Service

• Responsible for handling guests\xe2\x80\x99 luggage & greeting the guests as per guidelines & standard phrases.
• Perform all other assigned duties, and adhere to Novotel standards of performance, appearance, and conduct

Financial

• Identify optimal, cost effective use of the resources.
• Any matter which may affect the interests of ACCOR should be brought to the attention of the Management

Operational

• Ensure to possess complete and thorough product knowledge of the hotel, their and the scope of services of the hotel provides.
• Ensure to handle the luggage in a courteous and efficient manner.
• Responsible for the timely and efficient delivery of services to the guests ensuring the highest standards of presentation at all times.
• Responsible and accountable for the correct, prompt and efficient handling and delivery of all guest messages and other items to guest rooms.
• Ensure that all guest queries, inquiries and requests are attended to in a helpful, professional yet warm and friendly manner.
• Possess knowledge of the Fire and Emergency procedures of the hotel.
• Responsible and accountable for the loading and unloading of guest luggage from guest cars.
• Accept and monitor luggage for safekeeping or storage in the office according to established procedures.
• Responsible for transferring luggage to and from guests rooms, parking area and assisting guests as necessary in a friendly, professional and efficient manner.
• Ensure to convey a sense of the guest\xe2\x80\x99s importance and project a professional environment which reflects Novotel Mumbai commitment to customer
• Responsible for providing courteous and competent services to the guests.

Personnel

• Effectively communicate any problem, challenges, complaints / feedback immediately to the Supervisor on duty.
• Provide effective support to the team to enable them to provide a range of effective and efficient services.
• Respond to guest\xe2\x80\x99s queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

Other Duties

• Ensure cleanliness of all areas under the Front Office viz., Lobby, corridors, main staircase and drive away and left luggage room
• Helping other department in case of emergency.

Qualifications

Your experience and skills include:

• Minimum 1-2 years of experience
• Service focused personality is essential
• customer related experience an asset
• Ability to work well under pressure in a fast paced environment
• Excellent communication skills and a professional presentation
• Ability to work cohesively with fellow colleagues as part of a team Your team and working environment:

Accor