Job Description

Job Title : BARX Client Technical Services Analyst Location: Chennai About Barclays Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group. Risk and Control Objective Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards. Working Flexibly We\'re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers\' and clients\' needs. Whether you have family commitments or you\'re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager. Introduction: The role includes the responsibility to permission and administer Barclays Investment Bank\'s clients and Barclays internal Sales/Traders to trade on BARX trading platforms across multiple asset classes and support any related client issues. The work involves static data maintenance across proprietary and vendor applications, users, account and product on boarding, support technical issues for BARX trading platform across asset classes, client certificate maintenance, MIS management, system monitoring and maintenance, handling production issues, project work and internal process document management. It also involves support to external clients using Barclays Live Portal. What will you be doing . Account enablement for internal and external clients . Ongoing administration and maintenance of internal and external client user accounts . Technical support for external and internal clients o Application installation and configuration o Resolution of connectivity issues with the BARX GUI . Change and Incident management and escalation to both IT and Business groups . Close collaboration with business/sales teams of various asset classes . Understanding of the various business areas to ensure concise assistance and feedback to business and stakeholders . Escalation and management of issues passed to 2nd line teams . Document management (process documents/training manuals, etc.) . Feedback to the product team for system enhancement requests and client requests . Project work for data maintenance, new initiatives, etc. . Comprehensive knowledge of Technical/Application Support Operational Processes, Tools and Service Metrics/KPIs What we\'re looking for: . Bachelor\'s Degree or equivalent year\'s work experience . 5+ years of working experience, preferably 3+ years of banking/finance industry experience . 2+ years of experience in a desktop support team supporting Microsoft Windows Desktop environments. . 2+ years of experience in dealing with the setup of network connectivity solutions between client sites. . 2+ years of experience of supporting electronic execution systems. Skills that will help you in the role: . Ability to multi-task to work on multiple projects along with day to day functions . Communicating and presenting data effectively . Bloomberg terminal administration . Java technologies . TCP/IP networking configuration . ITIL Certification preferred Where will you be working Chennai Be More at Barclays At Barclays, each day is about being more - as a professional, and as a person. \'Be More @ Barclays\' represents our core promise to all current and future employees. It\'s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are. Interested and want to know more about Barclays Visit home.barclays/who-we-are/ for more details. Purpose, Values and Mindset We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term. Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship. Respect We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone\'s contribution. Integrity We operate with honesty, transparency and fairness in all we do. Service We act with empathy and humility, putting the people and businesses we serve at the centre of what we do. Excellence We champion innovation, and use our energy, expertise and resources to make a positive difference. Stewardship We prize sustainability, and are passionate about leaving things better than we found them. Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do our Mindset is to Empower, Challenge and Drive. Empower Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure. Challenge Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints. Drive Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.

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