Job Description

Basic Function Experienced technical position in the food and beverage service Role and Responsibilities General Is directly responsible for the day to day key processes in his/her area of work. Preparing alcoholic or non-alcoholic beverages for bar and patrons Interacting with customers, taking orders and serving snacks and drinks Attends all scheduled training sessions Displays warmth, care, and genuine enthusiasm when dealing with guests and internal customers, Lives the golden rule Departmental Ensures the bar is ready for the service with complete mise -en-place Is thoroughly familiar with beverage and menu items Provides genuine hospitality and recognition and promotes hotel services and product Engage in guest interaction in a sensitive and appropriate manner; anticipates guest needs and ascertains satisfaction; takes ownership of guests concern and requests He/She is directly responsible for Medallia of the hotel, LQA, and Coyle audits He/She should always maintain hygiene in their respective area and should pass the Hygiene audit like PWT, HACCP Specific Responsibilities And Task General Adheres to the hotel\'s code of conduct and grooming and hygiene standards Is seen on working hands-on, assists colleagues in crunch times, walk the talk Actively participates in briefing and meetings Maintains a clean and orderly work area and promotes a safe working environment Departmental Keep the bar organized, stocked and clean Should be able to conduct daily and monthly inventory and maintain par stock Restock and replenish bar inventory and supplies Describes food and beverage menu items with interesting and vivid descriptions in a concise, informative and appropriate manner Is highly sensitive to guest preferences; assists in compiling guest history; offers a special service touch when an opportunity is presented Accurately posts guest checks, processes payments and adheres to related control procedures in a vigilant manner Assists in supplies requisitions according to established procedures Appropriate Manual/policy And Procedure Four seasons service culture standards Four seasons core standards General Front and lobby areas Problem resolution Heart of the house/employee dinning Staff locker rooms Skills And Abilities Has to have 1-2 years of relevant experience in a 5-star hotel/resort Excellent knowledge of in mixing, garnishing and serving drinks Should be flexible in working in different outlets on business demand Possesses excellent English, math and psychometric abilities Possesses guest PR skills and personal flair Computer literacy is necessary

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