Job Description

Basic Function:

• Experienced technical position in the food and beverage service

Role and Responsibilities

General

• Is directly responsible for the day to day key processes in his/her area of work.
• Preparing alcoholic or non-alcoholic beverages for bar and patrons
• Interacting with customers, taking orders and serving snacks and drinks
• Attends all scheduled training sessions
• Displays warmth, care, and genuine enthusiasm when dealing with guests and internal customers, Lives the golden rule

Departmental

• Ensures the bar is ready for the service with complete mise -en-place
• Is thoroughly familiar with beverage and menu items
• Provides genuine hospitality and recognition and promotes hotel services and product\xc3\xa8
• Engage in guest interaction in a sensitive and appropriate manner; anticipates guest needs and ascertains satisfaction; takes ownership of guests concern and requests
• He/She is directly responsible for Medallia of the hotel, LQA, and Coyle audits
• He/She should always maintain hygiene in their respective area and should pass the Hygiene audit like PWT, HACCP

Specific responsibilities and task

General

• Adheres to the hotel\xe2\x80\x99s code of conduct and grooming and hygiene standards
• Is seen on working hands-on, assists colleagues in crunch times, walk the talk
• Actively participates in briefing and meetings
• Maintains a clean and orderly work area and promotes a safe working environment

Departmental

• Keep the bar organized, stocked and clean
• Should be able to conduct daily and monthly inventory and maintain par stock
• Restock and replenish bar inventory and supplies
• Describes food and beverage menu items with interesting and vivid descriptions in a concise, informative and appropriate manner

• Is highly sensitive to guest preferences; assists in compiling guest history; offers a special service touch when an opportunity is presented
• Accurately posts guest checks, processes payments and adheres to related control procedures in a vigilant manner

• Assists in supplies requisitions according to established procedures

Appropriate manual/policy and procedure:

• Four seasons service culture standards
• Four seasons core standards

General

Front and lobby areas

Problem resolution

Heart of the house/employee dinning

Staff locker rooms

Skills and Abilities:

• Has to have 1-2 years of relevant experience in a 5-star hotel/resort
• Excellent knowledge of in mixing, garnishing and serving drinks
• Should be flexible in working in different outlets on business demand
• Possesses excellent English, math and psychometric abilities
• Possesses guest PR skills and personal flair
• Computer literacy is necessary

Four Seasons Hotels