Provides prompt quality service to customers by preparing beverages and serving guests in accordance with Brand standards

? Provides service by suggesting a cocktail/wine or non-alcoholic beverage, recommending promotional items and up selling to premium products as appropriate

? Demonstrates a thorough knowledge of beverage recipes and mixing procedures

? Maintains knowledge of bar inventory and wine selection to respond properly to customer questions

? Prepares drinks in accordance with the guest?s order

? Stocks and orders all supplies and glassware; displays beverages in an attractive fashion

Assures high quality of service and product and maximises the profitability of the operation by assisting the Food & Beverage Manager in managing the bar in accordance with Brand standards

? Co-ordinates schedule and manning for assigned shifts

? Supervises bar employees during assigned shifts

? Assists in the control of customer bills

? Approves requisitions for required supplies in Manager?s absence

? Promotes good public relations through the proper handling of customer complaints

? Ensures that product served is in accordance with Brand?s standards by inspecting food presentation and ensuring that employees utilise proper serving techniques

Ensures that the customer receives quality service by providing work direction for Bar employees

? Supervises servers, verifying that their workstations are stocked, neat and orderly

? Ensures that the area is ready for customers by checking overall condition of bar on a regular basis

? Ensures that the restaurant is in neat and orderly condition at all times

? Provides accurate reports of operations for management as requested

Adheres to legal and/or Brand policies and standards

? Understands and follows the laws and guidelines for beverage service

? Handles cash, checks and/or credit cards in accordance with Brand policies

? Keeps Manager promptly and fully informed of all problems or unusual matters of significance.

? Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.

? Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment.

? At all times projects a favourable image of the Hotel to the public.

Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

? Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

? Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

? Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

? Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

? Performs other duties required to provide the service brand behavior and genuine hospitality

Adheres to hotel policies and procedures:
? Attends work on time and as scheduled.

? Follows hotel grooming and hygiene standards.

? Minimise safety hazards by following all safety rules and procedures.

? Refrain from personal conversations with other employees at the main entrance.

? Keeps immediate manager promptly and fully informed of all problems or unusual matters of significance.

? Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.

? Maintains a favourable working relationship with all other company employees to foster and promote co-operative and harmonious working climate.

? At all time projects a favourable image of Brand to the public.

INDFOH