Back Office Executive
Year Mumbai, Maharashtra, India
Job Description
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Representative will be working in email escalation process. The Rep is responsible to address and resolve Consumer & Commercial queries, requests and complaints pertaining to credit reports/scores/dispute. Will be working in consumer dispute & Email escalation process Address and Resolve consumer queries/requests/ complaints pertaining to credit reports/score/personal dispute Ensure all emails are responded to correctly and completely within the prescribed SL Must be able to draft responses independently as template responses are to be used selectively Identify & escalate probable escalations or sensitive issues for faster resolution Regularly interacting with Member bank representatives through phone/email and fast-track resolution of disputes/complaints Knowledge, skills and abilities (KSA\xe2\x80\x99s) Must have minimum 1 year of experience in email processing units Must have min 1 year of experience in the field of BFSI is Mandatory Excellent communication skills (English) both verbal and written Good command over spoken Hindi, should be able read and comprehend consumer complaints in Hindi Able to work in fast-paced energy, flexible and should be able to handle work load Strong Customer centric service attitude Knowledge of MS \xe2\x80\x93 Excel Job Types: Full-time, Permanent Salary: \xe2\x82\xb925,000.00 - \xe2\x82\xb935,000.00 per month Benefits:
- Provident Fund
- Day shift
- Night shift
- Rotational shift
- Do You Have work Experience Banking , Financial or Insurance Domain ?
- Bachelor\'s (Required)
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Job Detail
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Job IdJD3258926
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMumbai, Maharashtra, India
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EducationNot mentioned
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ExperienceYear