: As a Back Office Employee, you will be a crucial part of our operations, supporting customer service, data management, and internal coordination. You will play a key role in ensuring our e-commerce processes run smoothly while providing exceptional service to our customers. This role requires a strong communicator with excellent Excel skills. Key Responsibilities: 1.Handle customer inquiries via email, phone, and chat, ensuring prompt and accurate responses.
2.Process customer orders, returns, and refunds in coordination with other departments.
3.Maintain accurate records of customer interactions, transactions, and feedback.
4.Use Microsoft Excel to compile and analyze data for reports and other business needs.
5.Coordinate with warehouse and logistics teams to ensure smooth order fulfillment and shipping.
6.Identify and escalate complex customer issues to the appropriate department.
7.Assist in creating and maintaining customer service training materials.
Support other administrative tasks as needed.
8.Preparing documents for courier shipments .
9.Handling customer queries by phone and email
10.Communicating with walk-in customers
11.Manage filing documentation
Monitoring Courier Shipments and Handling customer Queries and be the point of contact for all internal website queries.
Communicating with Customers, Vendors, and Ecommerce Platforms on Call, WhatsApp and Email
Manage daily E commerce activities like stock management.
Performing basic admin duties including printing, sending emails, and ordering office supplies
Qualifications: Previous experience in an e-commerce environment, preferably worked in Ecommerce company will be preferred and done back office roles.
Excellent verbal and written communication skills.
Proficiency in Microsoft Excel, including data entry, formulas, and basic data analysis.
Strong organizational skills and attention to detail.
Ability to work independently and as part of a team.
Problem-solving skills and a proactive attitude. Job Type: Full-time Pay: 15,000.00 - 16,000.00 per month Schedule:

• Day shift

Work Location: In person Application Deadline: 15/05/2024