Job Description

Apply business acumen, technical, and declarative skills to quickly assess, diagnose, and design digital monetization solutions that solve our customer's toughest business challenges.Lead customer through the discovery process to understand their pain points and define business configuration to deliver client requirements. Document user-centered requirements relevant to achieving the customer's goals and objectives.Provide sound consulting guidance related to best practices, adoption, platform development, and leveraging 3rd parties to streamline current and future business processes.Effectively communicate insights and plans to cross-functional teams.Construct workflow diagrams and charts.Guides the customer thorough delineation of personal preferences or other non-essential modifications and core business needs.


Translates business requirements to technical requirements while balancing them between what's technically feasible and financially and functionally reasonable.Identify customer requests or questions that are not addressed by the SaaS solution and provide appropriate responses; guiding b ack to OOTB capabilities.Facilitate and guide customer workshops while managing to the contracted service definitionPresent and propose business solutions that match out current product/solution capabilities.Lead the customer through the enhancement intake and deliver process.Collaborates with the project solution architect to create the Blueprint Document as part of the customer's initial onboarding process.Manage any changes through the Service or Change request process.May coordinate and facilitate UAT and end-to-end testing.Assist in the definition of user stories and acceptance criteria for each functional business requirementProvide system validation procedures, maintenance reports, deactivation plans, and other documents, plans and reportsIs knowledgeable on use cases and continually verify the requirements and reject implementations that do not advance the business goals and objectives.

About Virtusa

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth -- one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.


Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.


Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.