Job Description

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JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing and asset management.

J.P. Morgan Asset & Wealth Management, with client assets of $2.5 trillion, is a global leader in investment and wealth management. Its clients include institutions, high-net-worth individuals and retail investors in every major market throughout the world. The division offers investment management across all major asset classes including equities, fixed income, alternatives, multi-asset and money market funds. For individual investors, the business also provides retirement products and services, brokerage and banking services including trusts and estates, loans, mortgages and deposits.

The Capital Markets & Securities Operations team supports the JPM Investor Community - Bankers, Investors, Financial Advisors, Client Service, and Marketing teams by servicing the brokerage product trade flows and operations their clients invest in.

Core Responsibilities

• Timely and accurate execution, validation, and verification of all instructions received from internal partners and global teams
• Support of multiple product types (e.g. equities, fixed income, private equity, hedge funds, mutual funds) for both Domestic and International markets
• Review, Monitor and Action against daily break items
• Process and assure completeness of all requests
• Prioritize workloads with scheduled deadlines
• Respond promptly and accurately to Investor support, Marketing, Fund Admins, operations and client service requests
• Produce high quality performance and accuracy to best meet our client's needs and expectations
• Drive continuous improvement efforts, while reducing risk across all manual touch-points
• Ensure adherence to all service level commitments, process controls, and escalation policies
• Work closely with teammates to maximize efficiency
• Proactively focus on issues and adjust rapidly to changes in the team, the market, or Wealth Mgmt to deliver sound recommendations for process improvement
• Assist and or lead projects within the team
• Ensure the accurate and timely escalation and resolution of all inquirie
• Participate in Wealth Mgmt initiatives (e.g. systems conversions, automations)

Key Skill Sets

• Strong organizational and prioritization skills, detail oriented, and strong interpersonal skills
• Able to work independently with minimum supervision
• Excellent verbal and written communication skills
• Assume ownership and responsibility to accomplish goals
• Strong intellectual capacity for process improvements
• Preferred experienced with new age tools like Alteryx, Tableau, Xceptor etc.

JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/Disability/Veteran

About Us:

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

About the Team: J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.