Job Description

: Role Summary/Purpose The AVP - Scrum Master will be responsible for leading multiple Scrum/Kanban teams executing on development for Strategic Initiatives supporting Global Operations Initiatives & Technologies. This role is responsi

: Role Summary/Purpose The AVP - Scrum Master will be responsible for leading multiple Scrum/Kanban teams executing on development for Strategic Initiatives supporting Global Operations Initiatives & Technologies. This role is responsible for collaborating with Agile team members including the product owner, engineering teams, business stakeholders & ART leadership with the goal of leading innovative solutions to production as per the Digital First prioritized initiatives. This position is remote, where you have the option to work from home. On occasion we may request for you to commute to our nearest office for in person engagement activities such as team meetings, training and culture events. To ensure the safety of our colleagues and communities, we require employees who come together in-person to be fully vaccinated. We're proud to offer you choice and flexibility. Essential Responsibilities Anchor and effectively apply the Agile Manifesto, SAFe core values, Lean-Agile mindset and SAFe principles to lead multiple high-performing, cross-functional agile scrum/Kanban teams as the Scrum Master Work with business teams to shape business requirements and provide ongoing communication through project execution. Ensures development stories, acceptance criteria, assumptions, and all related documentation are timely and complete, supporting development, testing, and user acceptance activities. Assisting product owner to create roadmaps and their dissemination to the team(s), while leading, managing, tracking, and communicating the execution of the plans and ensure that projects are completed on time. Communicate and facilitate effectively across diverse audiences within and outside of the Sprint Team (key stakeholders, executives). Work with cross-functional teams (not limited to - architects, application engineers, UX designers, and outsourced vendors) to create a holistic roadmap and planning for product delivery Well versed in all Scrum/SAFe ceremonies: Daily Standups, Backlog maintenance and Grooming, Sprint Planning and Review, Release Planning, Demos & Retrospectives, Scrum-of-Scrums, Inspect and Adapt event, and PI Planning. Manage Sprints - keeping order, process, delivery, priorities accurate and on time Keep scrum team focused on concrete priorities while keeping outside influences from disrupting the Scrum team and actively identify and remove waste and distractions Work with Product Owners and QA team to ensure that testing and feedback is completed in a timely manner and meeting the Sprint timelines. Advocate for autonomous, self-organizing, empowered, and continuously improving teams Continuously strives to coach team and product owner to deliver higher customer satisfaction, improved velocity and delivery predictability, better system performance and enhanced ability to innovate, scale, and meet compliance requirements. Lead in production support prioritization with key stakeholders and identify and pursue improvements. Perform other duties and/or special projects as assigned Facilitate regular meetings with all relevant stake holders and project team to discuss/share status and to track progress & health of the project. Qualifications/Requirements Bachelor's degree with 7+ years of overall experience in Information technology or in lieu of a degree, 9+ years of overall experience in Information technology Minimum 5 + years leading Agile teams in SAFe (Scaled Agile Framework) is required Agile coordinators can apply Experience in leading multiple Scrum Teams that involve Cross functional team members CSM Certified Ability to build & maintain relationships & partnerships with key stakeholders. Excellent knowledge on Agile methodologies and practices Excellent verbal, written, and communication skills. Should be able to communicate effectively to varied audiences changing style and format depending on stakeholder needs. Proven leadership and effective decision-making capabilities Demonstrated experience in conflict resolution Ability to monitor and manage critical path elements of consolidated projects & programs Contact Center Technology project management experience For Internal Applicants: Understand the criteria or mandatory skills required for the role, before applying. Inform your Manager or HRM before applying for any role on Workday. Ensure that your Professional Profile is updated (fields such as Education, Prior experience, Other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (First Formal/Final Formal, PIP) Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible. Level 9+ employees can apply Desired Characteristics SAFe Certified Experience managing offshore resources, organizing and motivate large cross-functional teams. Experience managing projects in large banking and financial services companies Strong business acumen and superior decision-making skills. Superior oral and written communication skills, as well as the ability to manage expectations of the business, clients, team members, management and external groups. Strong cross-functional team player with the ability to work seamlessly across a matrix organization. Creativity, enthusiasm and energy with a strong customer 'can do' attitude and result oriented. Hands on, self-motivated professional style with the ability to effectively prioritize multiple initiatives. Ability to understand technical requirements of projects and effectively manage resources, vendors and test efforts. Desire to work in an open, collaborative and fast-paced environment. Level/Grade: 11Information Technology