Posted On: 09-Apr-2024
Function: Technology - Software Engineering & Product
Industry: Banking, Microfinance & NBFC
Location: Remote
Employment Type: Full Time

About the client: PSS has been mandated to hire a AVP Reliability Engineer for a premier consumer financial services company delivering one of the industry\xe2\x80\x99s most complete digitally enabled product suites. They offer 100% Work from Home flexibility for all their functional employees and provide some of the best-in-class Employee Benefits and Programs catering to work-life balance and overall well-being. Job Purpose: The pace and complexity of software development is increasing constantly \xe2\x80\x93 straining traditional IT operations practices. DevOps helps alleviate siloed workflows, and lack of visibility and collaboration. However, DevOps teams do not necessarily dedicate resources to increase application reliability and performance. That gap is filled by Reliability Engineering, which applies software engineering principles to ensure high reliability and scalability of software systems. The AVP, Reliability Engineer implements highly automatic and self-healing applications, which in turn frees up time for development tasks such as new features and business growth. The ideal Reliability Engineer is skilled in both software engineering and system administration. We\xe2\x80\x99re proud to offer you choice and flexibility. You have the option to be remote, and work from home, or come into one of our offices. You may be occasionally requested to commute to our nearest office for in person engagement activities such as team meetings, training, and culture events.
Key Responsibilities:

• Ensure the dependability and scalability of one or more enterprise-scale applications.
• Develop the reliability process to ensure the highest level of systems availability, stability, security, and performance, including maintenance and support, root cause analysis, systems validation, performance tuning and capacity management.
• Be a member of DevOps teams in shared responsibility for the reliability of these applications and associated platforms.
• Have dedicated time for creating software that improves the reliability of systems in production, fixing issues, and responding to incidents/on-call events.
• Support a root cause analysis program that will lead to reduced downtime, increased resiliency, and a culture of continuous improvement.
• Design and implement monitoring, alerting and appropriate metrics to track and report adherence to service SLOs and SLAs, performance, and operational efficiency.
• Drive technical innovation and efficiency in application and infrastructure operations via simplification and automation.
• Coordinate between infrastructure, platform, and application subject matter experts to promote reliability efforts through communication and best practice sharing.
• Be a SPOC for all communications toward Client facing relationship managers

Educational Qualifications and Experience: Bachelor\xe2\x80\x99s or Master\xe2\x80\x99s degree and a minimum 4+ years of combined experience in application development and support for associated infrastructure OR, in lieu of degree, 6+ years of combined experience in application development and support for associated infrastructure.

• Minimum of 4 years of experience in using site / platform observability and performance monitoring tools.
• Experience in supporting and maintaining large scale distributed systems.
• Minimum 3 years of experience in site reliability engineering
• Minimum 4 years of systems engineering experience.
• Strong interpersonal communication skills with ability to work well in diverse-team-oriented settings with other developers, Product Managers, other SREs, etc.
• Good understanding of IT applications support processes, incident management and problem resolution
• Proficiency in Site Reliability Engineering (SRE) principles, including automation, monitoring and reliability best practices
• Excellent oral/written communication, analytical, problem-solving and collaboration skills
• Knowledge of fintech Industry as it relates to consumer financing.
• Deep experience in service-oriented architecture
• Agile expertise
• Critical thinking, problem solving and creativity.
• Experience with dependency management tools like Maven or Gradle
• Experience with continuous integration environments like Jenkins
• Experience building and deploying application on Cloud
• Experience in generating OpenAPI / Swagger specifications
• Working knowledge of API gateways