Job Description

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Role Title: AVP, QA Engineering Manager (L10)

Company Overview:

COMPANY OVERVIEW: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry\xe2\x80\x99s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

We have recently been ranked #5 among India\xe2\x80\x99s Best Companies to Work for 2023, #21 under LinkedIn Top Companies in India list, and received Top 25 BFSI recognition from Great Place To Work India. We have been ranked Top 5 among India\xe2\x80\x99s Best Workplaces in Diversity, Equity, and Inclusion, and Top 10 among India\xe2\x80\x99s Best Workplaces for Women in 2022.

We offer 100% Work from Home flexibility for all our Functional employees and provide some of the best-in-class Employee Benefits and Programs catering to work-life balance and overall well-being. In addition to this, we also ave Regional Engagement Hubs across India and a co-working space in Bangalore.

Organizational Overview:

Our engineering organization is made up of software development engineers, quality engineers, solution architects and reliability engineers who develop and support our most mission critical systems. We leverage cutting edge technology to build systems that support over 70MM cardholders and process billions of transactions.

Role Summary/Purpose:

As QA Engineering Manager within the Digital Engineering Organization, you will manage the testing, quality assurance reporting, and progress tracking for the development of mobile and web applications, as well as software integrations. You will be responsible for advanced problem solving and contributing to Process Improvements. You will also be responsible for relaying the priority and delegation of tasks to the QA team so that software development velocity is sustained across the suite of products. As the Quality Assurance Engineering Manager, you will also be responsible for triaging run-time issues with the product. Ideal candidates should be able to demonstrate competency of task management and delegation, a passion for QA products and processes, cross-platform integration, cross-functional teamwork, experience with Agile methodologies and timely delivery of quality products and reports.

Key Responsibilities:

Create and manage QA plans that include automated and manual tests whose key milestones, releases, and priorities align with the internal product roadmaps and project plans

Design comprehensive and sophisticated testing scenarios for revealing critical issues

Manage and recap QA stand-up and ad hoc meetings

Set expectations and best practices around testing

Escalate testing blockers to Project Manager and Product Team

Provide weekly status reports and deployment scheduling recommendations

Demonstrate and foster collaboration amongst peers, team members, and external partners

Use task management and QA reporting tools like Atlassian, Grafana, TestRail, and Instabug

Perform other duties and special projects as assigned

You\xe2\x80\x99ll be managing a team of QE Engineer and help them to define their career path

Required Skills/Knowledge:

Minimum 1 year of experience in project management or related field in software, digital marketing or internet-enabled technologies

Minimum 1 year of experience coaching, mentoring, and managing a team of Quality Engineers or Testers.

Desired Skills/Knowledge:

Demonstrated ability to work with cross-functional teams and handle complex resource balancing

Experience working directly with engineers/developers is a huge plus

Previous experience working with and communicating directly with developers and internal stakeholders

Participated in the management of projects and implementations with both large and small corporate organisations

Superior organization skills and adept at multi-tasking

Excellent written and verbal interpersonal and communication skills

An analytical approach to problem-solving and troubleshooting

A \xe2\x80\x9ccan do\xe2\x80\x9d attitude with an ability to hit the ground running and learn on your feet

Flexibility and a willingness to wear many hats

High level of initiative and can work well in a team environment

Eligibility Criteria:

Bachelor\'s degree in computer science or related field minimum 5+ years of experience in manual or automation testing for digital web and/or native mobile applications along with any testing frameworks, or in lieu of a degree 7+ years of experience in manual or automation testing for digital web and/or native mobile applications along with any testing frameworks

Work Timings: This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time \xe2\x80\x93 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details

For Internal Applicants:

Understand the criteria or mandatory skills required for the role, before applying

Inform your manager and HRM before applying for any role on Workday

Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)

Must not be any corrective action plan (First Formal/Final Formal, PIP)

L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.

L08+ Employees can apply

Grade/Level: 10

Job Family Group: Information Technology

Synchrony