Job Description

Company Description
About ServiceNow ServiceNow is making the world of work, work better for people. We deliver digital workflows that create great experiences and unlock productivity. We’re disruptive. We work hard, but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations, and a career at ServiceNow means challenging yourself always to be better. Part of the global marketing organization, the Digital team, supports servicenow.com and other customer-facing websites. Our websites represent our brand, the products we sell, and who we are as a company. We are an engineering team for the marketing organization helping with every technology needs of the digital marketing organization. We also carry supporting roles like product managers, designers, strategists, scrum masters needed for a complete engineering organization. We work closely with marketing and brand teams to produce a website that is world-class, human, connected, and relevant. This is an especially exciting moment in ServiceNow’s history. Our business is thriving, our customer base growing, and delivering a world-class website experience is key to our company’s priorities. Responsibilities We are looking for a QA & Automation Engineering Manager who has a passion for setting up and leading QA practice to deliver world-class software applications of highest quality. You will be a leader and manager in the newly formed Digital Experience and Platform COE in Bangalore and have an opportunity to be part of the growth in a fast-paced environment. In this role, you will lead the Manual & Automated Testing team for Service.com and many other digital marketing applications. You will provide technical and process leadership to the quality assurance team that predominantly works on AEM based application. You will help develop automation roadmap, attract and hire best talent, mentor and develop the team members and build team’s credibility through exceptional delivery. You will be instrumental in developing and growing the India COE team by building reputation and credibility of the team. You will partner and collaborate across teams and geographies through effective technical & people leadership and thought-leadership. You will put sound processes and practices in place to execute our people, technology and capability strategy. You will ensure good quality, timely delivery and inculcate a habit of innovation. You will work closely with the Development, Product management, Agile transformation, Design and Content teams to deliver on the QA charter. You will play an instrumental role in identifying and closing the technology debt that would help improve the customer experience.

What you get to do in this role:

• Build and lead a high performing team of QA engineers helping deliver enterprise-scale solutions with world-class quality
• Define and drive the best software quality engineering, operational practices, scalable and robust automation frameworks to deliver high quality software
• Provide Quality Assurance technical leadership to the team
• Be a hands-on manager by getting involved in test case reviews, monitor defects, assess & improve processes, review automation frameworks, etc.
• Establish sound processes and practices to execute our people, technology and capability strategy
• Ensure a high level of productivity, quality, and reliability
• Partner and collaborate with Engineering, Product and other teams in the US through effective technical & people leadership and thought-leadership
• Manage day-to-day activities of the QA team within an Agile/Scrum environment
• Management and execution against project plans and delivery commitments
• People management responsibilities – attract and hire the right talent; mentor and groom team members; provide timely developmental feedback; appreciate and celebrate wins; create a culture of diversity, equity and inclusion; manage performance appraisals, ensure good work-life balance; lead from the front and be an example, etc.
• Imbibe the culture of ServiceNow, demonstrate the same in daily actions as a leader
• Exceptional communication and presentation skills
• Significant experience in a technical leadership role
• Well-rounded experience with Marketing Technology stack, SEO/SEM, Ad Technology

Qualifications
To be successful in this role you have:

• 12+ years of overall software QA and Testing automation experience
• 5+ years of experience in leading QA teams as direct manager of the team
• Strong technical expertise in Manual Testing, Automated Testing, Functional & Non-Functional testing, API & Micro-services testing, Data, Load & Performance testing
• Strong experience in Adobe Experience Manager (Content Management System) and DAM (Digital Asset Management) and Web Technologies
• Expertise with test automation tools like Robots, Selenium, Functionize, Python and Java
• Expertise in tools like Jenkins, JMeter, Git Technologies, Ghost Inspector, etc.
• Exceptional & proven people leadership experience – lead with empathy, lead & manage change, create culture of belonging-equity-inclusion, deliver with pride, attract & lead top talent
• Experience with Agile development including daily scrum and weekly iteration reviews and planning
• A strong track record of project delivery for large, cross-functional, projects
• Ability to handle multiple competing priorities in a fast-paced environment
• Excellent written and verbal communication skills
• Ability to present complex technical information in a clear and concise manner
• Real passion for technology and solving deep technical problems
• B.Tech or M.S in Computer Science or equivalent

Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law. All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more. If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance. For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government. Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site. Work personas Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office. Required in Office A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role. Flexible A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment. Remote A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.