Job Description

TransUnion's Job Applicant Privacy Notice What We'll Bring: At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius. Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology. What You'll Bring:

• Conduct workflow analysis, business process reviews and creates functional specifications.
• Managing an application portfolio and associated projects.
• Identifying opportunities for application optimization, redesign, or process improvement - focused on collaboration systems and internal tools.
• Partnering with business stakeholders, vendors, and IT management to provide a strategic vision for new and supported applications and create system roadmaps and business processes.
• Providing application administrative support across applications as needed.
• Coordinate analysis and resolve issues on all system upgrades and changes.
• Addressing the various needs, concerns, expectations of stakeholder groups in planning and executing projects, meeting project requirements and creating project deliverables.
• Balancing competing project constraints including but not limited to scope, quality, schedule, budget, resources and risks in order to accommodate the needs of each user/customer.
• Manage application maintenance outsourcing & software contract agreements; Implement and monitor standards around scope management, financial management, service level agreements (SLA), ensure compliance to mitigate risk, increase service/business Impact & reduce costs
• Identify, escalate and manage project risks and issues to resolution.
• Ensure timely and consistent communication during any major downtime.
• Ensure that new systems and changes are properly tested.

Impact You'll Make:

• Master’s degree from a reputed university
• Banking/NBFC Domain preferred
• Sound understanding of software development life cycles, scripting, systems programming, Agile etc
• Experience with enterprise resource planning
• Confident in training employees and colleagues
• Sound leadership skills
• Demonstrated attention to detail
• Comfortable collaborating with teams and clients to solve problems
• Deep hands-on experience with application implementations, enhancements, and integrations
• Experience managing ticketing, CRM, ERP (SAP) systems is an advantage
• Self-starter, ability to work independently, handle ambiguous situations and exercise judgement in variety of situations
• Strong communication, organizational, verbal & written skills
• High degree of responsibility and ownership, strong multitasking, coordination and tenaciously looking for ways to get results

TransUnion Job Title Specialist IV, Consumer Capability