Job Description

Job description

Some careers shine brighter than others.

If you\xe2\x80\x99re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of AVP Management Office, Professional Practices GSC\'S at Bangalore, Hyderabad, Gurgaon

Why join us?

Role purpose

• Risk and Compliance Assurance Services (RCAS) is a new team that is at the forefront of delivering innovative Assurance solutions for and on behalf of HSBC\xe2\x80\x99s 2nd Line of Defence Assurance teams and Risk Stewards. Our industry leading senior management team supported by our specialist Centres of Excellence (CoE) will deliver an Assurance proposition that unlocks value for the Group, strengthens our control environment and delivers sustainable success. This is a role within the Professional Practices team and is accountable to the Senior Manager Management Office, Professional Practices.
• The Management Office role provides dedicated, forward thinking, operational management capability for the Risk and Compliance Assurance Services (RCAS) Function, from within the Professional Practices team. In addition the role supports providing strong financial management oversight and monitoring related to the delivery of assurance for RCAS and ensures adherence to bank policies.

The activities include but not limited to:

• Delivery of management office activities, including interacting with the Global Risk & Compliance CAO Team
• Undertaking of key Management Office activities for the Global Risk & Compliance Assurance Services team including:
• Financial Management \xe2\x80\x93 ensuring all financial targets are understood and actions can be taken as necessary and actuals vs AOP managed monthly including FTE
• Resource Management \xe2\x80\x93 ensuring all recruitment activity across RCAS teams are tracked, monitored and understood by RCAS teams and senior leaders.
• Governance \xe2\x80\x93 demonstrating good governance and control across the Function
• Organisational Design \xe2\x80\x93 managing, developing and controlling the organisational design and implementation
• Communications \xe2\x80\x93 ensuring effective management office communications are supported
• Continuous Improvement \xe2\x80\x93 driving positive change in processes, procedures, services etc. to deliver on financial, people or efficiency goals
• Key stakeholders include:
• Heads of Risk and Compliance Assurance Services, Professional Practices and Controls Assurance
• Global RCAS Teams and Leadership
• Risk & Compliance CAO of COO
• The role holder will be a dynamic individual that easily adapts, and champions change amongst peers and stakeholders whilst managing multiple deliverables across the different services offered by professional practices, and meeting timelines set. They will have the opportunity to establish and maintain a wide network of global colleagues and stakeholders across all risk disciplines and various management levels. Although the role holder will not have direct line management responsibility they will be expected to influence and drive forward the behaviours and practices of a large global group of stakeholders using their breadth of communication skills.

Governance and Committee Memberships (membership of ExCos, Risk Management Meeting)

• No standing membership but on occasion may deputise for the Senior Manager Management Office.

What you\xe2\x80\x99ll do:

Accountabilities for Business, Customers and Stakeholders

Impact on the Business

• Co-ordinate and deliver RCAS requirements across team to comply with all global processes and deadlines.
• Facilitate and adopt best practice through collaborating with our key business partners (e.g. Finance, HR, Quality, Communications)
• Monitor cost of Assurance delivery services across all areas in RCAS and ensure tight financial oversight to achieve the overall financial plan.
• Deliver set performance measurements against operational benchmarking including close monitoring of delivery service SLAs and close liaison with delivery service providers.
• Implement policies and procedures to ensure an effective and efficient approach to business and financial management across area of responsibility.

Typical Targets and Measures

• Deliver standardized approach to key business support activities
• Establish best practices & implement
• Meet deadlines for all key business processes (Annual Operating Plan, Calibration etc.)
• Manage to FTE and income targets
• Manage operational risk ensuring all correct procedures and controls are in place
• Support and maintain open audit points and operational risk losses to a minimum.

Customers / Stakeholders

• Build strong relationships, adopting a joined up approach, to execute processes at pace and with minimum conflict
• Ensuring that internal and external regulatory requirements are met
• Ensuring that the business operates using accepted standard methodologies, practices, processes and principles
• Innovation and improvement of methodologies, through adoption of best practice and continued professional development and ensuring these meet required standards and regulations.

Typical Targets and Measures

Customer / stakeholder feedback

• Delivering against internal & external requirements

Leadership & Teamwork

• Drive a high performance culture through delivering standards, collaboration and effective people interaction
• Agree responsibilities within formal and informal network, providing context, direction and confidence to deliver results
• Collaborate with other business partners and Global Functions areas to ensure commonality and consistency of solutions

Typical Targets and Measures

• Stakeholder feedback, 1:1 meetings, objectives & performance reviews output
• Effective performance of own team, reviewed twice a year

Requirements

What you will need to succeed in the role:

Provide representation at various Country and Regional-level steering committees where required.

Functional Knowledge

• The Business Manager is responsible for supporting defining and implementing a consistent and effective approach to financial and control management for all functional areas in scope. The scope of responsibilities of this role includes all aspects of business and risk management \xe2\x80\x93 Financial, Governance & MI, People, Internal Controls, communications, Business Administration and Strategy as required.
• Advanced PowerPoint, Excel, or other business management platform knowledge advantageous

Technical\xe2\x80\x99 Competence

• Ability to distil complex and varied data into information
• Attention to detail and ability to ensure that information is captured in a timely manner.
• Excellent written and verbal communication skills
• Good process analysis and problem solving skills
• Proven financial management ability

Focus

• The ability to quickly understand customer requirements and concerns and deliver a quality result to them
• Delivery-focused with attention to detail and ensure tasks are completed on time and to the required levels of quality.
• Proven ability to prioritize workload effectively in line with business priorities.
• \xe2\x80\x98Can Do\xe2\x80\x99 attitude. Willing to turn a hand to whatever task is required.

Judgment

• Skilled decision-maker \xe2\x80\x93 considered and timely especially when under pressure.
• Able to delegate effectively where necessary.

Relationships

• Ability to build relationships by communicating, influencing and negotiating effectively with business heads, senior managers, third party consultants, technical experts across the whole department and business users.
• Willingness to own work and problems and see through to completion and to use own initiative to resolve issues, whilst dealing with a diverse range of people.
• Strong interpersonal skills, coupled with the ability to succeed within a matrix management structure and build and maintain global team relationships.

Energy

• Ability to work with minimal supervision and to contribute to a larger team; and a flexible approach to working hours and responsibilities
• Self-motivation, and a proven rapid learning capability in a changing environment are essential.
• Drive and tenacity to ensure change is effectively implemented in a matrix environment.
• Committed to personal and professional development.
• Able to work independently, proactively and under pressure against multiple deadlines

Leadership capabilities

• Navigating \xe2\x80\x93 understand and translate Change Delivery strategy into own team and aligning directions accordingly
• Aspiring \xe2\x80\x93 be ambitious about provide the highest standards of delivery and embed them in the team
• Driving \xe2\x80\x93 set stretching goals for self and team and deliver them with courage and tenacity
• Mobilizing \xe2\x80\x93 authentically engage with team, colleagues and business partners to deliver at pace
• Sustaining \xe2\x80\x93 make considered decisions that protect and enhance HSBC values, reputation and business

Qualifications / Experience

• Previous background of working in a matrix organizational structure
• Effective written and spoken communication skills in English
• Evidence of delivery in a similar role within a global organization
• Previous project management experience
• Strong relationship management

You\xe2\x80\x99ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.\xe2\x80\x9d

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

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