Job Description

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: AVP Fraud Strategy (L11)

Company Overview:

COMPANY OVERVIEW: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry\xe2\x80\x99s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

We have recently been ranked #5 among India\xe2\x80\x99s Best Companies to Work for 2023, #21 under LinkedIn Top Companies in India list, and received Top 25 BFSI recognition from Great Place To Work India. We have been ranked Top 5 among India\xe2\x80\x99s Best Workplaces in Diversity, Equity, and Inclusion, and Top 10 among India\xe2\x80\x99s Best Workplaces for Women in 2022.

We offer 100% Work from Home flexibility for all our Functional employees and provide some of the best-in-class Employee Benefits and Programs catering to work-life balance and overall well-being. In addition to this, we also have Regional Engagement Hubs across India and a co-working space in Bangalore.

Organizational Overview:

This role is part of the Acquisitions team within Credit & Capital Management. Fraud Acquisition Strategy team is responsible for mitigating Indentity Fraud Losses and maintaining the application Queue rates. This team also works on mitigating losses from Synthetic, First Party & Payment Fraud.

We work with the Credit Portfolio Managers and Implementation team to place these rules in the decisioning system.

Role Summary/Purpose:

A critical role AVP, Acquisition Fraud Strategy, will play a key role in executing various analytics initiatives to control the fraud losses at credit acquisition for the business. This role will have ownership of acquisition fraud strategy development effort. Manage analytical projects, design analysis plan and formulate recommendations. Work closely with implementation team to ensure strategy is working as intended. Work cross functionally to ensure strategy is approved and meeting compliance requirements.

The role will involve team management of 1 or 2 Senior Analyst/ Manager and will be responsible for providing thought leadership, mentoring other team members, and will have an opportunity to work on major business initiatives that contribute to SYF\xe2\x80\x99s growth and productivity objectives. A successful candidate will directly work with business (analytics, portfolio credit managers, implementation teams, fraud operations etc.,) in catering to end-to-end analytics needs. This role requires a person to proactively identify the opportunities and design & execute solutions to control fraud losses, grow the business and improve customer experience. This is a great opportunity for a person with experience in strategy building/model building in consumer credit.

This position is remote, where you have the option to work from home. On occasion we may request for you to commute to our nearest office for in person engagement activities such as team meetings, training and culture events. To ensure the safety of our colleagues and communities, we require employees who come together in-person to be fully vaccinated. We\xe2\x80\x99re proud to offer you choice and flexibility.

Essential Responsibilities:

Develop, implement, monitor and provide performance tracking of acquisition fraud strategies that minimize SYF and client\xe2\x80\x99s fraud risk

Lead assigned Clients\' strategy development & recommendations working directly with PCMs and client teams

Proactively lead strategic initiatives and integrate new tools and models into TNF strategies

Drive enhanced strategies using champion/challenger learnings to reduce fraud and improve customer experience

Lead remediation effort and coordination on fraud attack events for clients

Represent TNF team during new client onboarding and recommend strategy and process as appropriate

Build for future by understanding industry, economic and business needs

Analyze and explore data to find innovative solutions to combat latest fraud pattern

Complete required strategy documentation and meet audit standard

Work closely with implementation team to ensure strategy implemented correctly via pre and post implementation validation

Provide direction and support to other team members including mentorship

Perform other duties and/or special projects as assigned

Qualifications/Requirements:

Bachelor\'s degree with 7+ years of experience in Analytics domain, or in lieu of a degree 9+ years of experience in Analytics domain

At least 3 years in Consumer Credit / Fraud Analytics environment.

At least 3 years of experience managing end to end project management

Deep experience with various Credit/Fraud Risk modeling & strategy building methodologies in a development role.

Big-picture understanding of Credit Risk & ability to communicate with business and technical stakeholders

Strong knowledge & hands-on experience of Logistic/Linear Regression CHAID/CART/Clustering techniques, Optimization

Strong working knowledge of SAS, SQL, Unix, MS Office suite.

Strong written/oral communication skills.

Desired Characteristics:

Knowledge of R/Python and other open source tools.

Working knowledge of credit bureaus.

Work experience in a US financial institution or bank.

Knowledge of US, Canadian credit bureau data

Eligibility Criteria:

Bachelor\'s degree with 7+ years of experience in Analytics domain, or in lieu of a degree 9+ years of experience in Analytics domain

Work Timings: This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time \xe2\x80\x93 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details.

For Internal Applicants:

Understand the criteria or mandatory skills required for the role, before applying

Inform your manager and HRM before applying for any role on Workday

Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)

Must not be any corrective action plan (First Formal/Final Formal, PIP)

L9+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.

L09+ Employees can apply

Grade/Level: 11

Job Family Group: Credit

Synchrony