Job Description

Role Description

Reporting to the head of Voice and Video, this role is responsible for the design and day-to-day support of the company\xe2\x80\x99s Audio Visual estate.

Key Responsibilities

• Reactively investigate and resolve faults related to the UC platforms and associated services
• components
• Managing 3rd party suppliers including technical liaison, technical compliance
• Configuration, and installation of AV Equipment
• Undertaking configuration of 3rd party equipment
• Resolve technical issues
• Liaising with technical and operational staff
• Responsible for creating procedures such as troubleshooting guides, upgrade and migration processes
• Creation of AV designs and standards
• Handle escalations and resolve issues in accordance to agreed SLAs, identifying root cause of problems and outlining appropriate solutions
• Ensuring systems are patched according to company and Vendor requirements

Candidate Profile / Key Skills

Essential

• Knowledge of Cloud Infrastructure
• 3 years+ of experience in AV
• Please note we use years of experience as a guide, but we certainly will consider applications from all candidates who are able to demonstrate the skills necessary for the role.
• Experience in IPTV and Digital Signage solutions
• Experience in global deployments of AV systems and technologies
• Knowledge of video conference tools and troubleshooting specifically MS Teams
• Audio DSP, video processing, control system platform proficiency (i.e. Biamp, Q-Sys, Extron, Christie, Crestron)
• Exposure to Poly AV Devices
• Good understanding of network topology
• Strong interpersonal skills including networking, collaboration, communication, time management, being able to adapt to different audiences, environments, and cultures
• Encourage strategic thinking, innovation, and action
• Ability to be flexible, an outstanding teammate and ability to learn in a fast-paced environment are a must

Preferred

• Knowledge of networking technologies \xe2\x80\x93 LAN, WAN, SDWAN
• Legacy AV solutions - Cisco
• Experience in large investment banking or financial services organisations
• Knowledge of IT security procedures
• Knowledge of technology estates and technologies desirable

We are looking for intellectually curious people, passionate about the bigger picture of how technology industry is evolving, ready to ask difficult questions and deal with complicated scenarios. If you are creative and a problem solver, this is the place to be as will be supporting you to fast-forward your career.

We maximize each employee\xe2\x80\x99s potential through personal development and through a wide range of learning tools both formal and informal. We believe that remunerating our people with competitive salaries and a range of attractive benefits such as:

25 days\xe2\x80\x99 holiday per year
1 additional day off for your Birthday
Annual wellness allowance
Share Purchase Plan
Medical Health Insurance
Medical Subscription (preventive medical services)
Dental Coverage
Life insurance
Pillar 3 Private Pension
Meal Vouchers
Flexible Benefits
Bookster
Volunteering Events
Team Buildings

At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose \xe2\x80\x93 driving financial stability, empowering economies and enabling customers to create sustainable growth \xe2\x80\x93 in everything we do.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone\xe2\x80\x99s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants\' and employees\' religious practices and beliefs, as well as any mental health or physical disability needs.

Please take a moment to read this carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it\xe2\x80\x99s used for, and how it\xe2\x80\x99s obtained, .

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

London Stock Exchange Group